Customer Experience Associate - Contractor

The Opportunity: The Consumer Experience team is responsible for assisting with Dealer and Customer issue resolution. This investigative-based position requires unbiased decision-making and a strong desire to assist a consumer one-on-one. Consumer Experience Associates report to the Manager, Consumer Experience, and are a key part of our Operations department to ensure our dealers and customers are getting the best experience possible when interacting with TrueCar. This is a temporary/contract position. How you’ll drive TrueCar’s success: Consumer support and triage – manage inbound requests across multiple channels (phone, email, text, chat) with efficiency, empathy, and resolution-focused strategies. Consumer data integrity management – ensure accurate, complete, and up-to-date customer records to support personalized experiences, reporting, and overall service quality. Deliver high-quality individual customer interactions and resolve cases efficiently. Provide feedback in real-time on front-line communications to identify any changes in trends and patterns. Your Expertise: Minimum of 6 months of Customer Service experience Experience with Customer Relationship Management (CRM) platforms, such as Salesforce Experience working in a fast-paced, highly accountable organization Exemplary written and verbal communication skills Ability to multitask efficiently and work within assigned scheduling requirements (11:00 am to 8:00 pm CST shift initially) , which may include extended hours and/or weekend availability Ability to work in the office on Tuesdays and Thursdays. Office located in SW Austin. #J-18808-Ljbffr TrueCar, Inc.