Deployment Coordinator

About Us ZEISS has been in business for over 180 years and remains a pioneer in science, technology, and sustainable innovation. We operate in segments such as Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. With more than 42,000 employees worldwide and 4,000 in the US and Canada, we’re a global company that invites you to make a difference. Location This hybrid role is based in Maple Grove, MN. You will work in the office Tuesday‑Thursday and telecommute Monday and Friday. What’s the role? The Deployment Coordinator is the principal liaison responsible for scheduling and coordinating Field Service Technicians across the US and Canada for all ZEISS machine installations, calibrations, repairs, and relocation requests. The role involves managing new or used machines, loaner equipment, and show equipment, and works closely with Sales, Operations, Technical Support, and Customer Care to gather requirements and schedule technicians based on skill set, availability, and customer needs. Here’s What You’ll Do Schedule field service technicians for machine installations, calibrations, repairs, pack & move, loaner equipment, and showroom machines. Communicate and coordinate with customers regarding status and schedules for all service activities. Collaborate with internal departments—Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers, and Technical Support—to ensure efficient scheduling of technicians. Review and process job requests, including purchase orders, pricing verification, quote generation, and documentation of special instructions. Work with the Technical Support Team to build Relocations and Repair quotes. Maintain open customer job files until completion and attach all relevant correspondence. Coordinate with the Tools Department to ship and track specialty tools needed for each job. Inform the Regional Service Manager of crucial developments, potential escalations, and related information. Document all direct customer interactions for the company database. Participate in training and cross‑training of team members on processes, procedures, and work instructions. Do you qualify? Minimum of 2 years in Service Dispatch and Support in a technical or troubleshooting environment (preferred or relevant experience). Minimum 2‑year Associate Degree (preferred) and/or at least 3 years of Customer Service experience (preferred or relevant). Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Microsoft Lync. Knowledge of Innosoft, SAP, CRM, or other dispatching software (preferred). Experience with high‑touch internal and external customer service, service distributors, contractors, senior leadership, and service administration using telephone and e‑mail as primary communication. Ability to multi‑task, handle multi‑level situations, and deliver a customer‑centric experience. Proficient verbal and written communication skills. Flexibility to change and a positive attitude. Pay The annual pay range for this position is $42,000 – $52,000 ($20.19–$25.00 per hour). Pay may vary with location, role scope, qualifications, experience, and specialization. This position is also eligible for a performance bonus. Benefits Medical Vision Dental 401(k) Matching Employee Assistance Programs Vacation and sick pay The list goes on! Equal Opportunity Employment Zeiss provides Equal Employment Opportunity without unlawful regard to an applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizenship status, sexual orientation, pregnancy (including childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends). #J-18808-Ljbffr