Client Success Manager

Strategic Client Success Manager

Collabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic Medical Records (EMR), Third-Party Administrator (TPA) financial services, and care coordination solutions, helping PACE programs optimize workflows, ensure compliance, and enhance overall operations.

We partner with PACE, government agencies, and community-based organizations to advance care delivery and improve outcomes for the communities they serve.

Job Overview

The Strategic Client Success Manager serves as a trusted advisor and strategic partner to our clients across all business lines. This role is responsible for driving client outcomes, adoption, retention, operational optimization, and long-term growth across a portfolio of accounts.

Key Responsibilities

• Serve as the primary point of contact and strategic partner for an assigned client portfolio, developing trusted relationships with key stakeholders, decision-makers, and administrators.
• Develop and maintain client success plans aligned with organizational goals, adoption targets, and business outcomes.
• Lead recurring business reviews and oversee day-to-day account activities that demonstrate value realization, operational improvements, and ROI.
• Monitor client health indicators, adoption trends, risk factors, and engagement metrics to proactively address challenges and opportunities.
• Maintain strong product knowledge to support client enablement.
• Partner with Product, Development, Implementation, Training, and Help Desk teams to advocate for client needs and drive successful outcomes.
• Identify expansion opportunities through increased product utilization, workflow optimization, and strategic solution recommendations.
• Guide clients through organizational change initiatives, new feature adoption, and operational transformation efforts.
• Support executive stakeholder communications during escalations, strategic initiatives, and organizational changes.
• Analyze client performance data and deliver actionable recommendations that improve efficiency, compliance readiness, and overall program outcomes.
• Contribute to Client Success operational excellence through process improvement initiatives and knowledge sharing.

Key goals for this role include client loyalty, support, and retention.

Requirements

• Bachelor's degree in Business, Healthcare Administration, Public Administration, or a related field
• 5+ years of experience in Client Success, Account Management, Healthcare Operations, or related roles
• Demonstrated ability to manage strategic client relationships and influence stakeholders at all levels of an organization
• Strong analytical and problem-solving capabilities with the ability to translate data into actionable recommendations
• Experience supporting clients within healthcare and SaaS
• Ability to manage multiple priorities in a fast-paced, client-focused environment

Bonus Points if you have

• Experience with PACE, TPA, or Government
• Experience with Microsoft Office Suite, Salesforce, and Atlassian products

What We Offer

• A connected, virtual-first culture with a collaborative, mission-driven team
• Competitive health benefits, including medical, dental, and vision coverage
• 401(k) with company contribution
• Flexible paid time off (PTO), plus 72 hours of sick time
• Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives
• Opportunities for learning, mentorship, and professional development
• A values-driven environment where diverse perspectives are welcomed and purpose guides our work

We're committed to building a diverse and inclusive workplace.

Collabrios is an equal opportunity employer. We welcome candidates from all backgrounds, identities, and experiences. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.