Box Office Associate

Job Description

Job Description

POSITION SUMMARY

Lighthouse Immersive Studios is seeking friendly, outgoing, and guest-focused team members to join our Moreno Valley location as Part-Time Box Office Associates.

Box Office Associates are responsible for welcoming guests and assisting with ticket purchases both in person and online.

This includes processing cash, debit, and credit card transactions; answering guest questions; providing information about the venue and special events; and directing guests to the appropriate locations.

As one of the first points of contact for guests, Box Office Associates are expected to provide positive, patient, and compassionate service while helping create a welcoming and efficient guest experience.

The Moreno Valley location is scheduled to open September 25, 2026, and will operate Wednesday through Monday from 11:00 AM to 7:00 PM. Onboarding and training are expected to begin the week of September 15, 2026.

DUTIES AND RESPONSIBILITIES

- Assist guests with online and in-person ticket transactions.
- Operate computerized ticketing systems and ensure accurate capture of guest and transaction information.
- Process walk-up ticket sales and identify appropriate opportunities to upsell available products or experiences.
- Handle and reconcile cash, debit, and credit card transactions accurately.
- Interpret and enforce established ticketing policies and procedures.
- Respond to guest questions, complaints, ticketing issues, and other inquiries in a professional and courteous manner.
- Provide guests with accurate information regarding venue operations, events, ticketing, and other available experiences.
- Maintain a clean, organized, and professional Box Office environment.
- Support Box Office and Retail operations as needed, working collaboratively across both areas to meet guest service and operational needs.

JOB SPECIFICATIONS/QUALIFICATIONS REQUIRED

- Previous customer service experience.
- Experience with digital ticketing systems such as Viva Ticket, Universe, Ticketmaster, PeekPro, Spektrix, AudienceView, or similar platforms preferred.
- Strong cash-handling skills and experience using computerized point-of-sale (POS) systems.
- Ability to learn, operate, and troubleshoot ticketing equipment, hardware, and software.
- Strong verbal communication and interpersonal skills.
- Ability to interact with guests in a friendly, professional, and solution-oriented manner.
- Ability to safeguard guest confidentiality and handle sensitive information with discretion.
- Genuine enthusiasm for entertainment, arts, attractions, and guest experiences.
- Ability to work independently while contributing effectively within a team environment.
- Ability to work across Box Office and Retail functions based on operational and guest service needs.
- Flexible availability, including weekdays, weekends, evenings, and holidays as required.

PAY AND BENEFITS

- Hourly rate of $17.00.
- Employee discounts on food, beverage, and tickets.

Lighthouse Immersive Studios is an Equal Opportunity Employer. We believe that no individual should be discriminated against based on differences such as age, disability, ethnicity, gender, gender identity or expression, religion, or sexual orientation.

Please note that duties may be added, removed, or reassigned as operational needs require.