Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This onsite position supports customer interactions, administrative coordination, and event-related activities while helping maintain smooth day-to-day operations. The ideal candidate brings a service-oriented approach, communicates clearly, and can adapt easily between office responsibilities and occasional travel.

Responsibilities:

• Respond to customer inquiries by phone and other communication channels, providing timely and attentive support.

• Enter orders, maintain accurate records, and assist with invoice-related processing to support daily business operations.

• Coordinate logistics and materials for company visits, trade school outreach, and event participation.

• Represent the company at booths and events, engaging attendees and delivering a positive customer experience during extended periods on site.

• Use Microsoft 365 and other business technology tools to complete administrative work and support team workflows.

• Partner with internal colleagues to manage changing priorities and contribute to shared operational goals.

• Travel out-of-state as needed for events and offsite activities, typically accounting for a small portion of the schedule

• Previous experience in customer service, call center support, order entry, or another customer-facing role.

• Strong verbal and written communication skills with a detail-oriented and approachable style.

• Ability to handle inbound and outbound calls while maintaining a high level of service.

• Comfortable using Microsoft 365 and general computer applications in a fast-paced environment.

• Strong organizational skills with the ability to manage multiple tasks and deadlines.

• Willingness to travel and work minimal weekends when business events require it.

• Experience with Excel pivot tables is helpful.

• Background in retail, hospitality, restaurant service, or similar environments is a plus.