Field Engineer 2

$28.78 per hour

Sunrise Systems

Field Engineer 2

Seeking an experienced Field Engineer 2 / Team Lead to provide desk-side and field technical support, hardware/software installation, troubleshooting, deployment, and break-fix services.

Install, configure, maintain, and troubleshoot desktops, laptops, printers, servers, storage, networking equipment, and software.
Provide desk-side and enterprise technical support.
Support deployment, staging, configuration, testing, and rollout of new infrastructure and applications.
Perform server/storage break-fix and PC/network installations, moves, adds, and changes.
Lead or provide technical direction to other technicians as needed.
Manage service tickets and meet client SLAs.
Escalate and resolve complex technical issues while maintaining excellent customer service.

Required Skills

4+ years of field/desk-side technical support experience.
Strong desktop, laptop, hardware, software, and networking troubleshooting skills.
Experience with deployment/rollout projects and ticketing systems.
Team lead experience preferred.
A+ Certification preferred/required per client requirements.
Must be willing to work evening/night shifts.
Must meet client vaccination requirements.

Compensation: The hourly rate for this position is $28.78 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Sunrise Systems

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Vacancy posted 4 days ago

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