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Field Engineer 2

$28.78 per hour

Sunrise Systems

Field Engineer 2

Seeking an experienced Field Engineer 2 / Team Lead to provide desk-side and field technical support, hardware/software installation, troubleshooting, deployment, and break-fix services.

  • Install, configure, maintain, and troubleshoot desktops, laptops, printers, servers, storage, networking equipment, and software.
  • Provide desk-side and enterprise technical support.
  • Support deployment, staging, configuration, testing, and rollout of new infrastructure and applications.
  • Perform server/storage break-fix and PC/network installations, moves, adds, and changes.
  • Lead or provide technical direction to other technicians as needed.
  • Manage service tickets and meet client SLAs.
  • Escalate and resolve complex technical issues while maintaining excellent customer service.

Required Skills

  • 4+ years of field/desk-side technical support experience.
  • Strong desktop, laptop, hardware, software, and networking troubleshooting skills.
  • Experience with deployment/rollout projects and ticketing systems.
  • Team lead experience preferred.
  • A+ Certification preferred/required per client requirements.
  • Must be willing to work evening/night shifts.
  • Must meet client vaccination requirements.

Compensation: The hourly rate for this position is $28.78 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Sunrise Systems
Vacancy posted 4 days ago
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