Program Manager - Army Reserve DEERS/RAPIDS S

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Fort Liberty, NC, US Clearance: Secret Requisition ID: 1525 Position Summary CFDay is seeking an experienced Program Manager to oversee nationwide DEERS/RAPIDS support operations supporting the U.S. Army Reserve Command. The Program Manager will provide leadership, operational oversight, staffing management, quality assurance, customer service oversight, and contract administration for a geographically dispersed workforce supporting identification card services across multiple locations. Essential Duties and Responsibilities Serve as primary interface with Government representatives. Direct contract operations across all assigned locations. Manage staffing, recruiting, retention, and workforce planning. Ensure compliance with contract requirements and performance standards. Monitor quality assurance and customer service performance metrics. Oversee RAPIDS certification compliance. Coordinate site visits and management reviews. Review and submit required reports and deliverables. Manage vacancy backfill efforts and continuity planning. Lead corrective action activities when required. Support contract transition and phase‑in activities. Minimum Qualifications Bachelor's Degree or equivalent combination of education and experience. Five (5) years of program management, operations management, or Federal contract management experience. Experience managing geographically dispersed personnel. Strong organizational, leadership, and communication skills. Ability to travel as required. Ability to obtain and maintain Government credentials. Preferred Qualifications Experience managing DEERS/RAPIDS operations. Experience supporting DoD customers. PMP certification. Military personnel administration experience. Equal Employment Opportunity Statement CFDay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. HUBZone Preference As a HUBZone‑certified company, CFDay encourages applications from HUBZone residents. HUBZone candidates are strongly preferred in accordance with program requirements. #J-18808-Ljbffr