Hotel Front Desk Attendant - Part-Time

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Compensation:

$13 - $15 hourly

Responsibilities:

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications:

• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

About Company

At Holiday Inn Express Waco Downtown, we're committed to providing travelers with a clean, comfortable, and dependable stay in the heart of Waco. Whether you're visiting for business, a Baylor University event, a family vacation, or a weekend getaway, our team is dedicated to delivering exceptional hospitality with genuine Texas warmth.

Our mission is to make every guest feel welcome, valued, and well-rested by providing outstanding service, modern accommodations, and thoughtful amenities that make travel easier. Our vision is to be Waco's preferred hotel by consistently exceeding guest expectations through quality, convenience, and care.

Guests enjoy complimentary Express Start Breakfast, high-speed Wi-Fi, free parking, a fitness center, business-friendly amenities, and easy access to Baylor University, Magnolia, downtown attractions, and local businesses.