Client Success Manager (Hybrid)

Position Title: Client Success Manager (Hybrid) Location: Bethesda, Maryland, United States Job Category: Client Services Job Type: Full-Time Description: Overview Are you dedicated to client relations and energized by working in a fast-paced environment? Would you like to use your account management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Sedgwick Government Solutions (SGS) may be a good fit for you. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We believe in providing our clients with one-on-one attention and great client care through our highly skilled team of Client Success Managers. As a client-facing Client Success Manager, working hybrid at home and from our Bethesda, MD office, you will manage the approach to providing services and achieving program outcomes meeting the needs of a group of SGS' valuable clients. You will maintain a professional working relationship with assigned key personnel and manage the general stewardship of clients and stakeholders. You will gain detailed knowledge of SGS' workers' compensation programs, capabilities, practices, and processes, to support providing our clients with top-notch service with a personal touch. Duties and Responsibilities

• Perform duties including direct Account Management services and customer service for assigned clients.
• Develop and maintain strategic long-term trusting relations with account stakeholders to accomplish growth and long-term company objectives.
• Ensure the timely and successful delivery of our program according to customer objectives and contract requirements, including contract deliverables.
• Lead client activities based on their needs and in accordance with the scope of work.
• Work with clinical management, SGS people leaders, and team members from other departments dedicated to the same key client accounts to ensure the successful delivery of the highest quality of services according to customer needs and objectives.
• Understand SGS's capabilities and services and effectively communicate the same to the client to assist in the expansion of services to meet the client's evolving needs.
• Communicate clearly the progress of monthly/quarterly initiatives and outcomes to internal and external stakeholders.
• Maintain accurate information in internal customer relationship management tools.
• Ensure customer issues are handled in an efficient manner Ensure the continued satisfaction and success of SGS's clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.

Qualifications

• Bachelor's Degree
• Master's Degree or PMP preferred
• Minimum of 5 years of client-facing and/or federal government contracting experience
• Minimum of 5 years' experience in the healthcare, workers' compensation, or insurance industry
• Working knowledge of workers' compensation or healthcare benefits, systems, and the insurance industry.
• Ability to write reports, business correspondence, and standard operating procedures
• Demonstrated experience working independently as a self-starter committed to delivering the highest customer service, quality, and results
• Exceptional verbal, written, and interpersonal communication skills including public speaking and presentations
• Strong computer skills, including all standard Microsoft products (PowerPoint, Word,
• Able to pass a preliminary credit and background check
• United States Citizenship
• Ability to obtain and maintain a Public Trust Federal Government Security Clearance

For a career path that is both challenging and rewarding, join Sedgwick Government Solution's talented team. Taking care of people is at the heart of everything we do. Our clients depend on our talented colleagues to take care of their most valuable assets-their employees, and their customers. At Sedgwick Government Solutions, caring counts . Join our team of creative and caring people of all backgrounds and help us make a difference in the lives of others. Sedgwick Government Solutions provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of a specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($85,000-$100,000). A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. To be considered for this position, please submit a resume, and complete the application. The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required. Important Information Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire. At this time, Sedgwick Government Solutions cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship. Search Firm Representatives Please be advised that Sedgwick Government Solutions is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to the Sedgwick Government Solutions. All resumes submitted by search firms to any employee at the Sedgwick Government Solutions without a valid written agreement and task order in place will be deemed the sole property of Sedgwick Government Solutions and no fee will be paid in the event that person is hired by Sedgwick Government Solutions. Sedgwick Government Solutions strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact the Sedgwick Government Solutions regarding accommodations. Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-741.5(a) . This regulation prohibits discrimination against qualified individuals based on disability and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. Sedgwick Government Solutions abides by the requirements of 41 CFR 60-300.5(a) . This regulation prohibits discrimination against qualified protected veterans and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans. About Sedgwick Government Solutions Sedgwick Government Solutions is a trusted partner for federal agencies across the U.S., helping them confidently manage risk and claims. With decades of experience and deep regulatory expertise, we keep agencies compliant while improving their workforces' health and productivity. Backed by the most advanced technology, our tailored solutions help agencies navigate the complexities of federal risk and claims management. Sedgwick Government Solutions Compensation details: 00 Yearly Salary PIa3e9cf805f12-2024 by Jobble