Operations Manager, US Pest

Job Summary The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Responsibilities Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels Review and evaluate ongoing technician performance (via ride‑alongs and audits) Respond diligently and compassionately to customer concerns Ensure overall service quality to maximize customer retention Fill in periodically on customer appointments to help close any temporary staffing gaps Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively Ensure safety standards are met or exceeded and that all operations are in regulatory compliance Monitor and maintain inventory levels of pest / termite control and home services products Perform work within customer residences, property, and places of business often unsupervised; handle sensitive information and regulated chemicals responsibly; resolve conflicts non‑violently; drive company vehicles safely when required Candidate Summary Required Qualifications Adept at problem solving and identifying practical solutions Ability to effectively lead and motivate others Good aptitude for basic/intermediate math, for calculations related to sales/service Strong communication skills (verbal, written, presenting) Ability to build rapport easily and establish trust with customers and employees Minimum Education Level / Certifications High school diploma (or GED) Maintain licenses/certificates as required by federal, state, and/or local regulations Maintain valid driver’s license Physical Demands / Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways Going up and down stairs, ladders, scaffolding, ramps, and poles Operating a motor vehicle safely Ensuring vehicle and other equipment is maintained and kept clean Wearing personal protective equipment, including OSHA‑compliant respirators Having healthy vision to perform detail‑oriented activities at distances close to the eye or within arm’s reach Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold) Flexibility with working hours, including some evening and weekend work, a rotating on‑call schedule, and extended (50‑60 hours/week) schedule during peak season Travel Requirement Travel up to 100% of time within assigned territory(s) Pay Range (Yearly) $62,700.00 - $101,200.00 Legal and EEO Statements The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents can review their privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Terminix