Office Assistant (Adult Services)

Salary : $33,657.84 - $38,706.52 Annually
Location : 741 North Highland Avenue, Winston-Salem, NC
Job Type: Full Time
Job Number: 08718
Department: Social Services
Division: Adult
Opening Date: 05/29/2026
Closing Date: 6/7/2026 11:59 PM Eastern


General Statement of Duties


The Forsyth County Department of Social Services, Adult Services Division, is seeking a full-time Office Assistant to support the daily administrative needs that are essential to the accuracy and timeliness requirements of the division.

* This position is being re-advertised. If you have already applied for this position, then resubmitting an application is not necessary to be considered. *

Distinguishing Features


The Adult Division Administrative Team is responsible for guidance to anyone visiting the 4th floor in addition to processing incoming/outgoing mail, processing 1000+ customers through the call center which includes a dedicated line for Adult Services Social Work Intake, processing Adult Services voicemails and 250+ eFaxes.


Additionally, this position supports the daily administrative needs that are essential to the accuracy and timeliness requirements of the entire Adult Services Division including but not limited to data entry reports to State and local entities.

Minimum Education and Experience


Graduation from high school or GED and at least one year of office/clerical experience.


A higher education level may be considered as a substitution for all or part of the experience.

Skills needed:
- General knowledge of office or work unit procedures, methods & practices
- General knowledge of office accounting and recordkeeping procedures
- Ability to screen communications based upon predetermined guidelines in order to direct the call or client to the appropriate service
- Ability to use a variety of office equipment
- Ability to type with accuracy to include proficiency in data entry skills
- Ability to use courtesy and tact with communicating with the public, vendors or clients in person, over the phone and/or through email
- Ability to maintain effective working relationships with other employees
- Knowledge and use of software, applications, and platforms to include Microsoft Office 365

Essential Duties and Responsibilities

• This position requires a positive, flexible, focused and well-organized individual with the ability to work in the Adult Services Division to provide administrative support for staff that includes division management and social workers all of which serve a diverse population of persons with disabilities and the elderly.
• The applicant should possess general knowledge of office and accounting procedures,
• The ability to use correct grammar and spelling in written form and excellent customer service skills for both phone and in person duties as well as written communication with staff, customers and community partners.
• The ideal applicant should also have strong demonstrated knowledge of the usage of computer applications in a network environment and have proficiency with Microsoft Office products (i.e. Word, Excel, Teams, PowerPoint), data entry, electronic scanning and electronic file/record keeping.
• It is essential that the Applicant has the ability to multitask, pay attention to detail, work professionally with a diverse population and exercise good independent judgment with guided policy to meet the requirements of time sensitive tasks.

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These links do not apply to positions that are Part Time, no benefits.
01


The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree

02


Please select your highest level of completed education.

• Some High School
• High School Diploma or GED
• Some College, Trainings, Certifications
• Associate's Degree
• Bachelor's Degree
• Master's Degree or Advanced Degree

03


What best describes your proficiency utilizing computer programs to complete work tasks?

• No experience
• Beginner
• Intermediate
• Advance

04


Which best describes your years of experience working with the public?

• No experience
• Less than 2 years
• 2 years to less than 5 years
• 5 years or more

05


Which best describes your years of electronic recordkeeping?

• No experience
• Less than 2 years
• 2 to 5 years
• More than 5 years

06


Which best describes your years of experience working in an office environment?

• No experience
• Less than 2 years
• 2 years to less than 5 years
• 5 years or more

07


How familiar are you with Microsoft Office 365?

• Unfamiliar
• Familiar
• Well Known

08


How many years of data entry experience do you have?

• No Experience
• 1 to 3 years
• 3 to 5 years
• 5 to 7 years

09


Please select the computer programs and applications below with which you are proficient. Select all that apply

• NCFAST
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Laserfiche
• None of these

10


How many years of telephone or call center experience do you have?

• No Experience
• Less than 2 years
• 2 years to less than 5 years
• 5 years or more

Required Question