International Executive Host - MGM National Harbor

Executive Host

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Job Description

As an Executive Host within the International Marketing team, your primary responsibility is to deliver exceptional guest experiences, building lasting relationships with our casino clientele while ensuring seamless service from arrival to departure. You'll evaluate player activity to offer tailored incentives, manage reservations through advanced systems, and provide personalized attention throughout each guest's stay. With a keen eye for detail and sound judgment, you'll handle requests, resolve concerns, and maintain strict confidentialityall while supporting marketing initiatives and attending exclusive events.

Day-to-Day Responsibilities

• Evaluate customers' casino activity to provide corresponding incentives and may have authorization to approve minimum amount of comps and allowances (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).
• Assist in maintaining and developing property's customer base through meeting and interacting with customers.
• Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer.
• Process customers' reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
• If authorized, grant marker authorization limits to qualifying customers.
• Attend special event functions when appropriate to promote marketing efforts and greet customers.
• Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
• Resolve customer disputes and complaints to the satisfaction of the customer and the company.
• Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions.

Ideal Candidate

• Must be at least 21 years of age.
• At least one (1) year of prior relevant experience.
• Prior relevant experience in hotel operations, casino marketing, VIP services or table games preferred.
• Fluency in Chinese (Mandarin and/or Cantonese), Vietnamese, or Koreannative-level or business proficiency in speaking, reading, and writing preferred.

Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Healthcare, financial, and time off benefits (for eligible employees).
• Free meals in our employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

Pay Range: $55,600.00 - $74,200.00

This position is eligible to participate in the Company's incentive plan.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

MGM Resorts International