Field Support Specialist

Job Description

Job Description

Description:

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE : to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

JOB SUMMARY:

The Field Support Specialist plays a key role in supporting claim investigations by completing essential field tasks that complement and extend the work of desk adjusters. This is an entry-level field role designed to enhance claim resolution by providing accurate, timely, and in-person observations, documentation, and in-person engagement. The specialist operates in the field and serves as the on-the-ground resource for adjusters and investigators.

DUTIES AND RESPONSIBILITIES:

· Conduct in-person door knocks to locate parties who are unresponsive.

· Conduct in-person recorded statements of witnesses or involved parties, as authorized, to obtain and document information relevant to the claim.

· Verify residency or occupancy at an address.

· Perform scene inspections and photograph damage to property, vehicles, or other locations relevant to the claim.

· Identify, view, and capture surveillance footage from nearby businesses, residences, or other sources potentially relevant to the claim.

· Deliver documents or checks, obtain required signatures, and confirm receipt when needed.

· Visit medical clinics to retrieve medical records or verify provider licensing and activity.

· Assist in locating witnesses, verifying identities, or confirming facts of loss when needed.

· Document field observations accurately and submit reports, photos, or confirmations in a timely manner.

· Perform any other field-based tasks as requested by desk adjusters or investigators to support claim handling, fact verification, or timely file resolution.

· Maintain confidentiality and professionalism while engaging with the public.

QUALIFICATIONS & SKILLS

· High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

· Valid driver’s license with a clean driving record.

· Strong interpersonal and communication skills.

· Ability to remain calm and professional during in-person encounters.

· Basic proficiency with smartphones, tablets, or digital tools for capturing documentation.

· Ability to travel locally within assigned region.

INTER-RELATIONSHIP COMPONENT:

· Ability to develop strong working relationships with Claims Adjusters, Investigators, Supervisors, and Support Staff;

· Ability to interact with third parties (e.g., claimants, witnesses, medical office personnel) in a respectful and professional manner;

· Ability to communicate field findings clearly and timely to internal teams to support claim resolution;

· Ability to be a team player and work cohesively with Aspire General Insurance and Partner Companies’ staff to achieve department goals;

· Able to represent the Company professionally during in-person visits and contribute to a positive corporate image;

· Able to consistently provide responsive and courteous service to both internal and external contacts.

WORKING CONDITIONS

· This is a field-based position requiring frequent travel and in-person interactions.

· Work is performed outdoors or in various community settings.

· Requires walking, driving, and extended periods of time outside or in vehicles.

· Flexible hours may be required depending on assignment needs.

· May occasionally involve handling sensitive or confrontational situations.

Benefits: Medical, Dental, Vision, HSA*, PTO, 401k, Company observed Holidays

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.