Customer Success Specialist

Customer Success Specialist (AI / Network Platform) Location: Remote (Prefer Hybrid – 2 days onsite) Regions: East Coast, Midwest, and select West Coast Openings: Multiple (Urgent Hiring) About the Role We’re hiring Customer Success Specialists to drive onboarding, enablement, and adoption of a leading AI-powered platform for network and customer experience management . This role is ideal for individuals who are passionate about AI, technology, and continuous learning , and are excited to help customers realize value while growing their expertise in this rapidly evolving space. Key Responsibilities Onboarding & Enablement Guide customers through end-to-end onboarding, including account setup, integrations, data connections, and data collection/telemetry processes Deliver live demos, walkthroughs, and training sessions Help users navigate the platform and understand core capabilities Platform Adoption Drive adoption of key features including asset visibility, security insights, and AI-driven capabilities Enable customers to leverage reporting, dashboards, and automation tools Support use cases related to infrastructure lifecycle, security, and telemetry-driven insights Customer Engagement Manage a high-volume portfolio of customers Track onboarding progress, usage, and customer health Partner with internal teams (Sales, Support, Product) to improve outcomes and remove blockers Qualifications Required 3+ years in Customer Success, Technical Account Management, or similar customer-facing role Experience supporting or onboarding SaaS platforms Basic understanding of IT infrastructure (networking, assets, security concepts, and data/telemetry collection) Strong communication skills with ability to translate technical concepts into business value Ability to manage multiple customers in a fast-paced environment Preferred Experience with networking, security, or enterprise infrastructure platforms Exposure to AI-powered tools or digital customer experience platforms Familiarity with telemetry, monitoring, or data-driven platforms Familiarity with customer success tools (CRM, case management, health scoring) Certifications such as Network+, CCNA, or ITIL are a plus Experience supporting a large portfolio of customers (scaled environment) Why Join Work with a cutting-edge AI-driven platform Grow your career in AI, automation, and customer experience innovation Gain hands‑on experience with data collection strategies and telemetry-driven insights High‑impact role supporting customer success at scale in a fast‑paced, collaborative environment Interested? If you are passionate about influencing customers, eager to learn and grow, and excited about AI—while delivering an exceptional customer experience and working with data/telemetry-driven environments , we want to hear from you. #J-18808-Ljbffr