Sales & Reservations Coordinator

Job Description

Job Description

Hotel Name: M Social Sunnyvale
Location: Onsite – Sunnyvale, CA
Salary Range: $31.00 - $33.00 Hourly

Join the Team at M Social Sunnyvale

At M Social Sunnyvale , we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role

As our Sales & Reservations Coordinator , you will provide administrative and operational support to the Sales and Catering team while serving as a key resource for reservations, group coordination, and event execution. This role is responsible for supporting sales administration, reservations management, BEO coordination, and group and contract support in a fast-paced, high-cost labor market environment.

This position is ideal for someone who is highly organized, detail-oriented, and passionate about hospitality and delivering exceptional service.

Your Impact

You will play an essential role in supporting revenue generation and ensuring a seamless experience for clients and guests. Through organization, communication, and collaboration, you will help maintain operational excellence and support the success of the Sales & Marketing department.

What You'll Be DoingSales Administration

• Provide administrative support to the Sales & Marketing team
• Prepare proposals, contracts, reports, presentations, and correspondence
• Maintain accurate account information and activity within sales systems
• Assist with client communications and follow-up activities
• Support account managers and sales leaders in achieving departmental goals

Reservations & Group Coordination

• Manage rooming lists and group reservations
• Coordinate group blocks and reservation details with internal departments
• Ensure accurate reservation setup and inventory management
• Communicate effectively with clients and guests to ensure a smooth experience
• Partner with Revenue Management and Front Office teams to maximize guest satisfaction

Catering & Event Support

• Assist with the preparation and distribution of Banquet Event Orders (BEOs)
• Coordinate event details and communicate updates to operational departments
• Support Catering and Conference Services with administrative and logistical needs
• Maintain accurate records and event documentation
• Assist with menu updates, reports, and event correspondence

Contract Support

• Prepare contracts, addendums, and related documentation
• Ensure accuracy and compliance with company policies and procedures
• Track contract status and maintain organized records
• Support account managers with group and event documentation

Team Collaboration

• Partner closely with Sales, Revenue Management, Catering & Conference Services, Front Office, and Food & Beverage teams
• Foster a culture of collaboration, accountability, and service excellence
• Contribute to a positive and high-performing team environment

Guest & Client Experience

• Deliver exceptional service rooted in a passion for hospitality
• Anticipate client and guest needs and respond with a solutions-oriented approach
• Create positive and memorable experiences through responsiveness and attention to detail

Compliance & Standards

• Follow all company policies and procedures
• Maintain accuracy in contracts, reservations, reports, and event documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment
• Solutions-oriented mindset with strong attention to detail

Technical / Role-Specific Requirements

• Experience supporting hotel sales, reservations, catering, or conference services operations preferred
• Knowledge of group reservations, rooming lists, and block management
• Experience preparing Banquet Event Orders (BEOs), contracts, and proposals preferred
• Familiarity with Delphi, or similar hotel systems preferred
• Strong proficiency in Microsoft Office, including Word, Excel, and PowerPoint
• Ability to maintain accurate records and manage multiple deadlines
• Strong customer service and problem-solving skills

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Hospitality Management, Business, or a related field preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.