Service center representative

Job Summary We are seeking a detail-oriented and analytical Customer Service & Billing Specialist to join our healthcare administration team. The overall objective of this position is to perform account maintenance, billing, reconciliation, reporting, and customer service-related activities. In this role, you will support contract administration, cash control operations, and membership data management. The ideal candidate will have data entry skills, a background in customer service or call center environments, and the ability to solve complex billing problems while delivering an exceptional customer experience. Key Responsibilities Account & Membership Maintenance: Set up and maintain member data, including processing enrollments, corrections, retroactivity adjustments, and terminations. Billing & Reconciliation: Identify, research, and reconcile billing payments to ensure accurate eligibility determination, payment processing, revenue tracking, and membership records. Resolve payment discrepancies and delinquencies. Customer Support: Handle incoming and outgoing calls to support eligibility inquiries. Interact with benefit administrators to explain health plan policies, answer billing questions, and resolve related issues. Documentation & Office Support: Identify, code, batch, scan, and index documents for imaging. Provide general office services support, including sorting and delivering mail, filing documents, ordering supplies, and performing miscellaneous facilities tasks. Quality & Collaboration: Collect and monitor productivity and customer service quality measures. Participate in team-based projects, assist with training, and facilitate communications across various departments to improve operations. Qualifications & Requirements Education: High School Diploma or GED required; Bachelor's degree preferred. Experience: * At least 1 year of relevant customer service or call center experience required. 6+ months of alphanumeric data entry experience required. Experience in accounting, finance, or cash handling (e.g., Bank Teller, Cashier, Ledger) is highly preferred. Technical Skills: Proficiency in math, data entry, typing, spelling, and grammar. Must be computer literate and comfortable working in a PC Windows-based environment (Assessments may be required). Soft Skills: Highly analytical, detail-oriented, and customer-centric. Excellent conflict resolution, decision-making capabilities, and the ability to adapt to shifting priorities.

salary: $24.99 - $25 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Account & Membership Maintenance: Set up and maintain member data, including processing enrollments, corrections, retroactivity adjustments, and terminations.

Billing & Reconciliation: Identify, research, and reconcile billing payments to ensure accurate eligibility determination, payment processing, revenue tracking, and membership records. Resolve payment discrepancies and delinquencies.

Customer Support: Handle incoming and outgoing calls to support eligibility inquiries. Interact with benefit administrators to explain health plan policies, answer billing questions, and resolve related issues.

Documentation & Office Support: Identify, code, batch, scan, and index documents for imaging. Provide general office services support, including sorting and delivering mail, filing documents, ordering supplies, and performing miscellaneous facilities tasks.

Quality & Collaboration: Collect and monitor productivity and customer service quality measures. Participate in team-based projects, assist with training, and facilitate communications across various departments to improve operations.

Skills

• Analytical

• Detail Oriented
• call center experience

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.