Account Manager (experience required)

Account Manager

Join Gateway Logistics, Inc., an expanding Logistics Firm, where your success is driven by measurable goals, and a leadership team with 125+ years of industry expertise. We are looking for an Account Manager who is responsible for growing and retaining their book of business of shipper accounts by delivering reliable, cost-effective freight solutions. This role acts as the primary point of contact between the customer and internal operations, ensuring service commitments are met, opportunities for growth are identified, and long-term relationships are built on trust and consistent execution. Managing the accounts that belong to this position includes being responsible for the end-to-end management of the Carrier Process including negotiation, track & trace, and relationship development with carriers; either directly and/or with the assistance of an Operations Specialist(s).

What We Offer

• Competitive base pay (depending on education and experience)
• Uncapped commission
• Full benefits medical, dental, vision, life, 401K match
• High-energy culture collaborative team environment
• No non-compete we invest in your success, not restrict your future

Who We're Looking For

• Required: 2-5 years of experience in freight brokerage, 3PL or transportation account management
• Problem-solving mindset with a bias toward fast, clear communication during service disruptions
• Excellent communication and negotiation skills; comfortable managing multiple accounts and priorities simultaneously

What You'll Do

• Serve as the day-to-day contact for assigned shipper accounts, managing the full lifecycle from onboarding through ongoing service
• Build and maintain strong relationships with key decision-makers at customer accounts (logistics managers, procurement, operations leads)
• Understand customer's needs and provide customized solutions
• Coordinate with carrier sourcing/operations teams to secure capacity and ensure on-time pickup and deliver
• Execute customer service standards and carrier process per company policy (i.e., customer communication, check calls, load coverage, etc.) either directly or with the assistance of an Operations Specialist(s).

Where: On-site role at 95 Glendale Milford Rd, Cincinnati, OH 45215 When: Monday-Friday 8:00am - 5:00pm.