Field Engineer 3

Must Have:


Desktop/Laptop Repair
Laptop/ Desktop server experience
Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING


Nice to Have:


Customer Facing Service, Windows 10/11 skills, MAC skills


JOB DESCRIPTION
***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
End Client: Omnicom


US Citizenship Required


Bill Rate:***-35


Pay Rate:***-25.00


Rate Range Chart:
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Location/Fed Ex Address: DC Metro Area


Is this contract to hire/possible extension? Yes


Positions: 1


Shift start time and end time? 8-5 M-F + afterhours stand-by


Will the individual be required to work on site/is this remote? at customer sites


Driving or Non-Driving? Non-Driving


Do not include BR on Resume!!


Questions and Answers MUST be on Top of Resume!


1.How many years of Field and/or Desk Side support experience do you have?
2.Do you have your A+ certification?
3.What is your back up plan if you have vehicle problems?
4.Have you ever worked for *** as a contractor or FTE, if so who were you under and when?
5. Do you have experience with MAC in a professional experience, please explain details?
6. Are you at least 18 years of age?


Description:
Job Profile Summary:


Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Ensures systems operate as designed and are maintained and/or upgraded per requirements. Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service. Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.


Key Responsibilities:
• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.