Account Manager/Inside Sales

• Building Connections : Making and answering phone calls and emails from clients (landscapers, nurseries, garden centers, and more!), providing product information, pricing, and availability.
• Expert Consulting : Using your growing knowledge of our horticultural products—from woody ornamentals and perennials to soil amendments and tools—to offer substitutions and recommendations that perfectly match customer needs.
• Streamlining Operations : Processing sales orders, coordinating with our production and logistics teams to schedule deliveries and pickups, and tracking shipments.
• Pipeline Management : Keeping our CRM system (experience with Netsuite a plus) up-to-date with detailed customer interactions and sales activities.
• Problem Solving : Handling customer inquiries and concerns with a professional, can-do attitude, ensuring every issue is resolved and customer satisfaction is achieved.
• Continuous Learning : Staying up-to-date with the latest industry trends, market conditions, and new product offerings to become an invaluable resource for our clients.

• Experience : Previous experience in inside sales, customer service, or a related horticulture field is highly preferred.
• Horticultural Knowledge : A solid understanding of plants and gardening products, or a strong willingness to learn and absorb new information quickly.
• Communication Skills : Excellent verbal and written communication skills, with professional telephone and email etiquette.
• Problem-Solving Prowess : The ability to think on your feet, handle objections with empathy, and find creative solutions for customer needs.
• Team Spirit : A positive attitude and the desire to work collaboratively within a dynamic team environment.
• Organizational Skills : Strong attention to detail and the ability to manage multiple tasks and priorities effectively.
• Tech Savviness : Proficiency with Microsoft Office Suite and a willingness to quickly learn our internal systems and CRM software.

• Competitive compensation package
• Comprehensive benefits (health, dental, vision, PTO)
• company matching 401k
• Opportunities for professional development and continuing horticultural education
• A collaborative and positive work environment where your contributions directly impact our mission

BENEFITS

We offer a high deductible health plan (HDHP), dental, and vision insurance. We contribute $60 per month to enrolled employees’ HSA accounts.

Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost. Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck. There are also prescriptions available through this clinic at no cost. Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.

Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions. We also offer long term disability, various Aflac plans, and a 401k plan with matching.

Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time. After the first full year of employment, eight additional hours of vacation are granted annually.

Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening. Relocation assistance is not available for this position, and this position is not open for remote work arrangements.

AM Leonard is an Equal Opportunity Employer for all, including minorities, women, protected veterans, and the disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.