Technical Documentation & Support Specialist

We have an outstanding Contract to Hire position for a Technical Documentation & Support Specialist to join a leading Company located in the Denver, CO surrounding area.

Pay Rate: $43.26 - 62.50

**US Citizenship is required.**

The Technical Documentation & Support Specialist is responsible for creating, maintaining, and delivering comprehensive documentation, training materials, and knowledge management resources for our enterprise PLM systems while supporting users within the PLM ecosystem. This role develops training programs, produces user guides and tutorials, manages the PLM knowledge base, and enables user self-sufficiency. The ideal candidate combines strong technical writing skills with the ability to understand complex systems, translate technical concepts for varied audiences, and create engaging multimedia training content. Hands-on experience with in-house tools is a must.

Responsibilities:

• Documentation Development 
  • Create and maintain comprehensive Teamcenter user guides (getting-started, quick reference, advanced topics)
  • Document end-to-end workflows for common user tasks (part creation, assembly management, check-in/check-out, releases)
  • Develop process documentation for engineering change management (ECR/ECO/ECN)
  • Write system administration documentation and runbooks for operational procedures
  • Create troubleshooting guides and FAQs based on common user issues
  • Produce integration documentation for external systems (NetSuite, ECAD, CAD tools)
  • Design quick-reference job aids and cheat sheets
  • Maintain documentation version control and ensure content accuracy
• Knowledge Base Management
  • Manage and organize Confluence PLM knowledge base
  • Establish documentation standards, templates, and style guidelines
  • Curate and compile existing documentation from various sources
  • Create searchable, well-organized knowledge repository
  • Tag and categorize content for easy discoverability
  • Archive outdated content and maintain documentation lifecycle
  • Coordinate external documentation access for contractors and vendors
• Training & Enablement 
  • Serve as first line support for CAD & PLM users
  • Develop and deliver formal Teamcenter training programs (new user onboarding, role-specific training)
  • Create video tutorials and screen recordings for common workflows and issues
  • Produce training slide decks and presentation materials
  • Conduct training sessions (virtual and in-person)
  • Develop assessment materials to measure training effectiveness
  • Design role-specific training paths for different engineering functions
  • Support new hire onboarding with PLM-specific training content
  • Create and host lunch and learns as extensions continue and new hires onboard
• Continuous Improvement
  • Gather feedback from users on documentation quality and gaps
  • Analyze support tickets to identify documentation needs
  • Collaborate with PLM engineers to document new features and configurations
  • Track documentation usage metrics and identify improvement opportunities
  • Stay current with PLM system changes and update documentation accordingly

Basic Hiring Criteria: 

• Bachelor's degree in Engineering or related field, OR equivalent practical experience
• Minimum 3-5 years of technical writing in engineering or PLM environments, preferably within Teamcenter and NX
• Excellent written communication with ability to produce clear, concise, accurate documentation
• Strong understanding of technical concepts with ability to learn complex systems quickly
• Proficiency with documentation tools (Microsoft Word, Confluence, SharePoint)
• Experience with video creation and editing tools
• Ability to create diagrams and visual aids (PowerPoint, Lucidchart, or similar)
• Comfortable learning and documenting software applications
• Basic understanding of engineering workflows and product development processes
• Strong interviewing skills to extract information from subject matter experts
• Ability to translate technical jargon for varied audiences (new users, experienced engineers, administrators)
• Excellent attention to detail with commitment to accuracy
• Self-motivated with ability to work independently
• Collaborative approach to working with technical teams
• Adaptable to changing priorities in a fast-paced environment
• User-focused mindset with empathy for learner experience

Desired Qualifications:

• Certification in technical writing, instructional design, or information architecture
• Experience documenting PLM systems (Teamcenter – must have hands-on experience supporting Windchill, Enovia, Aras, Arena, 3DX, etc)
• Familiarity with CAD systems (NX – must have hands-on experience supporting, SolidWorks, Creo)
• Background in aerospace, defense, or manufacturing industries required
• Experience with instructional design principles and adult learning theory
• Knowledge of Markdown, HTML, or other markup languages
• Familiarity with version control systems (Git, SVN)
• Experience with Learning Management Systems and ability to build out knowledge share in Confluence
• Technical certification in technical writing or instructional design preferred
• Teamcenter front end/back end configuration and support skills
  • Active Workspace administrative ability (Organization, Access Manager, Workflow Designer, etc)
  • BMIDE knowledge or hands-on capabilities

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

This position requires access to technologies and hardware subject to US national security-based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.