IT Support Technician

COMPANY INFORMATION:

Established in 1986, ATS Companies is the leading provider of energy management services, automated control systems, critical airflow solutions, and building systems integration. We aim to be the market leader in excellence in building technologies by providing the industry's best teams, engineered solutions, service support, and products.

At ATS, we custom engineer and install building automation systems to optimize buildings' mechanical and electrical systems, reduce building energy consumption, increase tenant comfort, and maximize the productivity of tenants and facilities management personnel.

Headquartered in the Pacific Northwest, with 14 offices and growing across the United States, we support and manage complex building automation and controls projects across the country and abroad. We seek out candidates from diverse backgrounds who are curious and eager to learn, have excellent communication skills, and who possess an exceptional work ethic and initiative.


ATS is committed to employee development and offers an extensive training program and ongoing advancement to all employees. Our company enjoys remarkable tenure and we take pride in our employees' ability to grow their career and find long-term success at ATS.

JOB SUMMARY:

As an IT Support Technician, you will provide essential technical support across a variety of IT functions, including end-user assistance, troubleshooting, system maintenance, and the implementation of departmental initiatives to enhance efficiency and scalability.

DUTIES AND RESPONSIBILITIES:

• Provide IT technical support to employees and customers
• Utilize a ticketing system for support
• Keep up-to-date documentation of hardware and software assets
• Specify, order, and configure IT equipment such as PC's, servers, switches, and routers
• Develop and deploy standardized computer images and software packages
• Maintain Active Directory objects and Global Policy Objects (GPO)
• Support Microsoft 365 cloud services (Exchange, Onedrive, Sharepoint, Teams)
• Identify, propose, and implement efficiency gaining projects/initiatives

SKILLS AND ABILITIES:
• Strong troubleshooting and problem-solving skills

• Excellent verbal and written communication
• Positive, proactive, and collaborative mindset
• Ownership and pride in work quality
• Adaptable, agile, and detail-oriented
• Commitment to learning and process improvement

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position involves working in an office environment with extensive use of keyboard, monitor, mouse, and other IT peripheral equipment. Occasional moving heavy computer equipment (up to 50-lbs) may be required.

POSITION TYPE AND HOURS

• This is a full-time, exempt position. Typical work days are Monday-Friday
• This position is non-remote, in person, office work environment at our Renton location

COMPENSATION AND BENEFITS

• Annual base salary ranges from $65,000 - $80,000 depending on experience
• Benefits summary can be found at ATS-Benefits

CREDENTIALS AND EXPERIENCE

• Associate degree or higher in Information Technology or a related field (or equivalent combination of education, experience, and/or certifications)
• 4-5 years of professional experience in IT support or a related technical role
• Proven troubleshooting and diagnostic skills
• Proficiency with Microsoft Windows operating systems
• Strong understanding of TCP/IP networking fundamentals
• Experience with Microsoft Office products (Outlook, Word, Excel, etc.)
• Demonstrated experience in a help desk or technical support role
• Experience managing Windows Active Directory infrastructure
• Working knowledge of computer systems, mobile devices, and related IT products

ATS is an equal opportunity employer, and we are committed to complying with all federal, state, and local laws providing equal employment opportunities. When making hiring and employment decisions, we do not discriminate based on race, color, national origin, ancestry, religion, sex, gender identity, sexual orientation, marital status, pregnancy, age, military service, military or veteran status, physical or mental disability, medical condition as defined under state and federal law, or any other legally protected category. All such discrimination is strictly prohibited.

The above job description may not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.