AI Operations Engineer, Partnerships

Responsibilities

• Design and build agentic workflows using Claude, MCP connectors, and API integrations for partner applications, onboarding, deal registration, certification tracking, communications, and reporting.
• Integrate workflows with partner portals, CRM, enablement, finance, and database systems while reading from and writing to systems of record.
• Convert recurring manual work into tested, monitored automations with guardrails, human-in-the-loop checkpoints, and operational documentation.
• Own production reliability, including error handling, edge cases, escalation paths, and updates when partner processes change.
• Prototype workflows with partner managers and deliver working versions quickly.
• Establish reusable skills, prompts, connectors, and playbooks and teach the broader team to self-serve on simple workflows.

Requirements

• Hands-on experience building with LLMs and agentic tooling, including prompt and workflow design, tool or function calling, MCP or comparable integration frameworks, and agent-output evaluation.
• Experience integrating APIs and business systems such as CRMs, partner portals, LMS or certification platforms, spreadsheet-based tools, Slack, and email.
• Ability to script integrations in Python or JavaScript.
• Strong judgment around automation risk, human checkpoints, graceful failure, and escalation paths.
• Ability to redesign messy manual workflows around their actual bottlenecks.
• Clear written communication and documentation skills.
• Preferred: 5+ years in operations engineering, solutions engineering, business systems, RevOps, or a similar build-heavy role.
• Preferred: partner or channel operations experience, including deal registration, MDF or co-sell programs, partner tiering, or certification pipelines.
• Preferred: experience shipping internal AI tools or automations that remain in production.
• Preferred: familiarity with the Claude API, Claude Code, or agent frameworks; custom MCP server experience is a plus.
• A bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field.

Benefits

• Hybrid work policy requiring staff to be in an office at least 25% of the time
• Visa sponsorship with immigration lawyer support
• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Collaborative office space