Mobile Associate - Retail Sales

Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to money coaches. This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement Complete required training to build knowledge of retail processes, systems, and wireless technology innovations Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience in a retail environment (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) Teamwork Orientation (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay $19.50 base pay, plus $5.00 per hour training pay. Within the first 90 days of employment, on-the-job training is provided and eligible for hourly training pay. After completion, employees may promote to the Mobile Expert role with a target incentive of $18,000/year; actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and are eligible for an annual stock grant. As part of the T-Mobile team, you’ll be part of One Team, Together. We support career growth and value a culture of ownership and opportunity. Benefits and Equal Opportunity Full- and part-time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays annually. Benefits also include paid parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, coaching, short- and long-term disability, voluntary AD&D, voluntary life and disability insurance, and voluntary long-term care insurance. Eligible employees may receive mobile service and home internet discounts, pet insurance, and commuter/transit programs. For benefits information, please visit the benefits site at Never stop growing. By applying, you’re aligning with our values while investing in your career growth. You’re unstoppable. T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, marital status, citizenship status, veteran status, disability status, or any other status protected by law. Reasonable accommodation requests can be made by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. #J-18808-Ljbffr