Supervisor Financial Navigation - Financial Counseling

Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well‑being of the unique communities we serve. Summary This position functions as a mid‑level manager with daily operational responsibilities for all aspects of Financial Counseling including staff oversight and daily operational processes to include financial assistance and Medicaid eligibility screening, insurance premium, copayment, and grant fund assistance, patient estimates, patient liability upfront collections, payment plans, collection of outstanding patient liability, and patient billing statement inquiries. These activities are for all Shared Service entities within UNC Health Care System. Additionally, the Supervisor is responsible for ensuring processes are conducted efficiently and in a high quality manner to meet financial goals and adhere to compliant billing and collections regulations. This role is mostly remote. Responsibilities Educate assigned clinical departments on Financial Counseling operations; provide consultation services to clinic departments related to improved revenues, advocate for patient and customer satisfaction, and provide general guidance to staff on Financial Counseling protocols. Independently, or in collaboration with other teams, develop and implement procedures to optimize revenue generation; document new or revised procedures and ensure staff and clinical departments are aware of, and properly trained in, all procedures. Manage team projects and participate on intra‑departmental projects; lead or serve on recurring task force teams, project workgroups, special projects, and Patient Access leadership meetings; develop and implement process improvement plans. Manage Patient Access as it relates to all aspects of Financial Counseling for HCS Shared Services facilities, including financial assistance and Medicaid eligibility screening, insurance premium, copayment, and grant fund assistance, patient estimates, patient liability upfront collections, payment plans, collection of outstanding patient liability, and patient billing statement inquiries; ensure that all financial counseling related issues are reviewed, researched, and resolved. Participate in staff recruitment, hiring and orientation; select and appraise employees; conduct performance evaluations and employee discipline in accordance with UNCHCS policies and procedures; ensure staff is appropriately trained. Collaborate with management to perform routine and ad hoc analyses, audits, reporting, and workflow studies as required to ensure revenue optimization; analyze findings and present to clinic department and management. Provide input to department budget process and monitor to ensure fiscal accountability; collaborate with management to establish and monitor department goals, metrics, and established productivity measures. Serve as Patient Access Financial Counseling liaison for all HCS Shared Service owned and managed hospitals and all physician groups related to HB and PB functions; develop and maintain strong working relationships to educate other facilities across all Shared Service facilities on financial counseling operations. Supervise the operations of a cross‑disciplinary team for assigned areas in accordance with established standards and procedures; provide direction and oversight to subordinates; ensure staff complies with relevant regulations, policies and certifications; maintain employee schedules and attendance records. Education Requirements Bachelor's degree in a related field (or equivalent combination of education, training and experience). Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements If a Bachelor's Degree: Two (2) years of relevant experience and one (1) year of supervisory experience. If an Associate's Degree: Four (4) years of relevant experience and one (1) year of supervisory experience. If a High School Diploma or GED: Seven (7) years of relevant experience and one (1) year of supervisory experience. Knowledge, Skills and Abilities Requirements Strong customer service skills/experience. Proficient in time management with superior prioritization skills. Must be self‑motivated and detail oriented with strong analytical and critical‑thinking skills. Effective verbal and written communication skills with the ability to professionally present information. Understanding of overall hospital revenue cycle functions. Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Financial Counseling Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $26.85 - $38.61 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Hybrid Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Equal Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email View email address on click.appcast.io if you need a reasonable accommodation to search and/or to apply for a career opportunity. #J-18808-Ljbffr UNC Health Care