Clinic Office Assistant

Scope of the Position:

Acts as triage/receptionist for incoming/outgoing patients and performs associated administrative duties; collects payments; takes incoming and outgoing telephone calls; schedules patient appointments for clinics, and diagnostic testing; prepares a variety of requests for patient diagnostic testing; processes billing/insurance information; prepares/sends out reminder cards/letters to cancel and reschedule appointments; may order supplies; may perform administrative duties; performs related duties as required.

Minimum Qualifications Required:

Knowledge, Skill, And Ability

Knowledge of the principles and practices of clinical office management; knowledge of medical terminology; considerable interpersonal skills; oral and written communications skills; ability to operate office equipment, which may include computers, printers, scanners, fax machines, and other automated equipment; ability to schedule and prioritize workflow.

Experience And Training:

General Experience:

• Two (2) years of direct face-to-face customer service experience.

Substitutions Allowed:

• Graduation from a medical office assistant program may be substituted for the general experience.