Senior Manager, Change Management
Full-time
Maven Workforce Inc.
Role Overview:
The organization is bringing its Ecommerce and Digital Mobile App departments together under one unified Product Development Life Cycle (PDLC). This position will lead the people/adoption side of the transformation and drive hands-on adoption of new operating models, delivery practices, tooling and roles. The role will also serve as the change lead for AI-enabled software delivery.
Key Responsibilities:
- Lead organizational change for unified PDLC across Ecommerce and Mobile App engineering.
- Design and mature a unified technology delivery operating model.
- Conduct current-state, stakeholder-impact and readiness assessments.
- Develop change plans using Prosci/ADKAR, Kotter or equivalent.
- Build communication, training, sponsor and change-champion strategies.
- Develop a maturity scorecard measuring adoption and delivery health.
- Lead adoption of AI-assisted coding, AI-powered QA/testing and AI-assisted requirements/design tools.
- Partner with Engineering, Security and AI Governance teams on responsible AI adoption.
- Develop role-specific AI training, playbooks and champion networks.
- Manage organizational impacts including role redesign, skill gaps and employee concerns.
- Present change strategy and progress to senior executives.
Required Qualifications:
- 8+ years of progressive Organizational Change Management experience.
- 3+ years in technology, digital or software engineering transformations.
- Hands-on change management experience.
- Experience with Prosci/ADKAR, Kotter, LaMarsh or similar methodology.
- PDLC/SDLC transformation experience.
- Strong Agile/Scrum/SAFe, CI/CD, DevOps and release-management knowledge.
- Direct AI enablement/adoption experience.
- Ability to influence senior technology/business leaders without formal authority.
- Excellent executive-level communication skills.
- Bachelor's degree or equivalent practical experience.
Preferred:
- Prosci/CCMP/ACMP certification
- CSM or SAFe certification
- Master's degree
- Change Management Center of Excellence experience
- AI governance/responsible AI experience
- Jira/Jira Align, Azure DevOps, Confluence or ServiceNow experience
Vacancy posted 7 hours ago
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