Front Office Manager
$54.24k - $67.8kConcord Hospitality
Description
We are hiring a Front Office Manager at Marriott Crabtree Raleigh. The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. As a Concord Leader you will be responsible to:
Source: Concord Hospitality
We are hiring a Front Office Manager at Marriott Crabtree Raleigh. The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. As a Concord Leader you will be responsible to:
- Inspire greatness in your team.
- Encourage and support team members to reach their full potential.
- Create a work environment that is a Great Place to Work for all.
- Lead with integrity, transparency, respect, and professionalism.
- Care for your team and their families.
Responsibilities:
- Deliver an exceptional guest experience and promote a strong service culture
- Lead front desk operations, including serving as Manager on Duty.
- Train, coach, and develop team members to meet service and operational standards.
- Support revenue, sales, and financial initiatives to drive hotel performance.
- Manage recruiting, onboarding, performance, recognition, and employee relations.
- Ensure compliance with hotel policies, safety requirements, and brand standards.
- Maintain high property standards through inspections, preventive maintenance, and quality initiatives.
- Medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
Source: Concord Hospitality
Vacancy posted 5 days ago
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