Customer Support Manager
$63k - $69kAlphabe Insight Inc
Company Description About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk - and we're looking for someone who shares that belief. Job Description Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities
- Lead, coach, and manage the customer support team
- Develop and implement efficient support procedures and service standards
- Monitor performance metrics and provide actionable insights
- Resolve complex customer issues and escalate when necessary
- Collaborate with other departments to improve customer experience
- Recruit, train, and onboard new support staff
- Maintain accurate records of customer interactions and performance reports
- Conduct regular team meetings and provide continuous feedback
- Proven experience as a Customer Support Manager or similar role
- Excellent leadership and interpersonal skills
- Strong problem-solving and decision-making abilities
- Familiarity with support software and CRM systems
- Ability to analyze performance data and identify areas for improvement
- Bachelor's degree in Business Administration, Communications, or related field preferred
- Outstanding verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Competitive salary: $63,000 - $69,000 per year
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development and growth opportunities
- Supportive and collaborative work environment
- Retirement plan options
- Flexible working hours
Vacancy posted 4 days ago
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