2nd Shift Customer Service Representative

Customer Service Representative

Department: Haven Assistant
Location: Tyrone PA (On-site) - not remote
Employment Type: Full-time (30 hrs/week)

About InspectionGo

InspectionGo helps homeowners manage and protect their most valuable investmenttheirhome. Through our digital platform and HomeBinder Assistant service we organize essential home information and guide customers through key next steps with clarity and care.

The Role:

This is a customer service / customer support / customer experience role supportinghomebuyers after their inspection. Youll confirm details answer questions capture feedbackabout the inspection experience and guide customers to the right next step - includingscheduling a consultation with our Haven Assistant team when appropriate.
Most of your day is warm outbound follow-up (no cold calling) plus handling occasional inboundreplies/callbacks from clients youve contacted. Success here comes from strong follow-throughclean documentation and consistent execution.
Youll receive structured onboarding scripts and coaching to help you ramp confidently and quickly.

Schedule & Availability

Full-time: 30 hours/week 2pm-10pm
Full-time benefits (30 hrs/week): Health / Dental / Vision PTO.
Our operating hours are 8:00 AM10:00 PM.
We are primarily hiring for shifts starting at 2:00pm or later (especially
weeknights/evenings).
The more weeknight availability you have the better.
Weekend shifts are rare but occasional weekend availability is a plus when needed.
Schedules are set in advance. We can offer some flexibility but shifts are not fullycustomizable.
Shifts are assigned based on coverage needs; applicants with more weeknightavailability are prioritized.

What Youll Do:

Make outbound follow-up calls/texts (primary) and handle occasional inboundreplies/inquiries
Provide customer support by confirming details answering questions and ensuring thenext step is clear
Schedule consultations with the HomeBinder Assistant team when appropriate
Gather feedback on the customers inspection experience and share key takeaways with
the team to improve quality
Use our CRM/task system to document clean accurate notes update records andcomplete follow-up tasks (accuracy matters)
Meet daily execution standards (calls follow-ups CRM tasks documentation accuracyand consults scheduled when appropriate)
Ensure each customer handoff is complete consistent and easy for the next teammember to continue.

What Success Looks Like:

Customers feel taken care of - not pressured
You follow through: you do what you say youll do when you say youll do it
Notes and tasks are complete and clear enough that anyone can pick up the thread
Consultations are scheduled with the right context captured (clean handoffs)
Your customer feedback helps identify trends and improve the inspection experienceover time
You consistently meet execution and quality expectations
What Were Looking For
Strong communication and a calm professional phone presence
Excellent organization and follow-up habits
Comfortable with phone work documentation and daily execution standards
Comfortable working in a CRM/task queue (updating records completing tasks anddocumenting outcomes accurately)
Coachable: you like feedback and improve quickly
Availability for 2:00PM10:00 PM coverage especially weeknights/evenings; rareweekends as needed
Spanish-speaking (bilingual Spanish/English) is a plus not required
Compensation
Base pay: $13$15/hour (based on experience)
Performance incentives: paid monthly based on execution quality/compliance
Incentives become available once youve completed onboarding and are
approved to work independently.
Ramp time varies by aptitude and execution quality - the faster youre ready thesooner incentives begin.
Incentive earnings typically average $400$900/month (varies by performanceand hours worked)

Why Join InspectionGo:

Supportive culture: authenticity respect collaboration
Warm leads only (no cold calling)
Modern office environment (snacks & coffee included)
Full-time benefits (30 hrs/week): Health / Dental / Vision PTO
Referral bonuses available
Growth: Consistent quality follow-through and positive team impact can lead toexpanded responsibilities and internal growth as openings arise.

Additional Requirements
Applicants must be:
At least 18 years old
Authorized to work in the U.S.
This role is performed in a traditional office environment and requires extended periods ofsitting/standing speaking computer use and phone communication. Reasonableaccommodations may be provided.
InspectionGo is an Equal Opportunity Employer. For accommodation requests
Ready to Apply
Complete the application and submit your resume (optional include desired hourly range). Tell us briefly why this role fits you - wed love to hear your story.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• What does customer service mean to you

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Tyrone PA 16686 (Required)

Work Location: In person

Required Experience:

Junior IC