EUC Operations - E Supervisor (Public Service Administrator, Option 3)

Job Requisition ID: 58084 
Opening Date: 08/11/2026
Closing Date: 08/25/2026
Agency: Department of Innovation and Technology
Class Title:  PUBLIC SERVICE ADMINISTRATOR - 37015 
Skill Option:  Management Information System/Data Processing/Telecommunications  
Bilingual Option:  None
Salary: Anticipated Starting Salary $8,571 to $12,651/month
Job Type: Salaried
Category:  Full Time  
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: n/a
Merit Comp Code:  Supervisory Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the EUC Operations E Supervisor. In this role, you will provide leadership and management oversite for advanced level remote and/or deskside troubleshooting and support services on computer hardware, software, and peripherals. In addition, you will serve as a working supervisor managing and directing the installation, configuration, maintenance, and management of applications for PCs. This position also manages multiple projects in relation to the installation of end user PC computing devices, software, and peripherals. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link:

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Under administrative direction, serves as the EUC Operations E supervisor for the Department of Innovation & Technology (DoIT), within End User Computing (EUC), providing leadership and management oversight for advanced level remote and deskside troubleshooting and support services on computer hardware, software, and peripherals.
• Manages and directs the installation, configuration, maintenance, and management of applications for PCs and updates imaging and operating systems.
• Serves as full-line supervisor.
• Manages staff and multiple projects with relation to the installation of end user PC computing devices, software, and peripherals by directing and providing guidance to staff involved in various projects and coordinates required service requests and incidents.
• Keeps abreast of new developments in the Information Technology (IT) field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a direct Information Technology related field.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization. 

Preferred Qualifications (In Order of Significance)

• Three (3) years of professional experience leading and performing advanced in-person and remote end-user computing support, including installation, configuration, imaging, and troubleshooting of enterprise-standard desktop and laptop operating systems, software, and peripherals, including manual and automated imaging and software distribution solutions, desktop emulation technologies, and the resolution of complex Tier 3 technical issues using monitoring and remote support tools in a large-scale enterprise environment.
• Three (3) years of professional experience analyzing operational and performance data to guide management decisions and improve service delivery, including developing, maintaining, and interpreting reports using tools such as Excel, SQL, Power BI, Tableau, or equivalent platforms, including tracking productivity, resolution metrics, workload trends, and service quality to support operational planning, procedural improvements, and management-level decision-making.
• Three (3) years of professional experience evaluating, designing, and improving end-user computing workflows and operational processes by identifying inefficiencies, implementing procedural enhancements, and establishing standards that improve productivity, timeliness, and customer satisfaction, including coordinating multiple concurrent EUC projects, managing deployment timelines, enforcing escalation procedures, and ensuring consistent service delivery across distributed support teams.
• Three (3) years of professional experience leading or supervising an IT operations or EUC support team, providing hands-on guidance, technical direction, training and performance oversight to maintain high service standards, including assigning and reviewing work, coaching staff through complex technical issues, conducting performance evaluations, managing schedules and time off, and making informed management decisions that balance daily operational demands with long-term organizational objectives.
• Three (3) years of professional experience managing Microsoft network environments, including administrative account setup, permissions management, and network resource configuration.
• Three (3) years of professional experience implementing and supporting enterprise security solutions, including anti-virus software, endpoint protection platforms, and encryption technologies.
• Ability to analyze complex administrative and technical challenges, identify root causes, and implement strategic result-driven solutions that enhance operational efficiency and organizational effectiveness.
• Ability to develop and maintain cooperative working relationships with staff, vendors, managers, executives, and external stakeholders, fostering collaboration in resolving sensitive administrative issues and supporting subordinate team members or project staff.
• Demonstrated verbal and written communication skills to present administrative and technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, managers, staff, and subordinate staff.

Conditions of Employment

The State of Illinois complies with federal and state disability laws and will make reasonable accommodation for applicants and employees with disabilities. Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois
• Requires the ability to pass a position specific, agency required background check and self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 25 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: Monday - Friday 8:30am - 5:00pm (Work hours may vary) 
Headquarter Location:  808 S 8th St, Springfield, Illinois, 62703 
Work County: Sangamon
Agency Contact: Lois Green
Email : View email address on us.fitly.work
Posting Group: Leadership & Management

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• View email address on us.fitly.work
• View email address on us.fitly.work