Retail Manager

Job Title

Floor/Office Time: Expectations are to be on the floor 60% + of the time daily, and 40% or less time in the office. Office time should not be done on weekends or peak sales periods.

Primary Goal: Primary goal of this position is to drive sales, manage sales staff, and customer experience.

Primary Responsibilities:

• Supervise, train and assist employees, retail associates and shift leads, in customer service, store maintenance and product promotions.
• Social media marketing and management.
• Regular posting on social media platforms and creating a consistent brand in marketing materials.
• Facilitate staff development to improve customer service, productivity, and sales.
• Assist with hiring as needed to ensure adequate personnel is on hand to provide outstanding customer experience.
• Manage all controllable costs with a view to maintaining profitability.
• Maintain accurate and visible signage for customers.
• Be responsible, responsive to, and accountable to customer questions and reviews i.e. social media, google, square, email etc.
• Problem solving and handling unusual circumstances.
• Ensure facility cleanliness and presentations standards are maintained.
• Prepare store and advertising displays, including product information and pricing signage.
• Managing inventory entry into retail system and maintaining a clean and consistent retail inventory.
• Maintain proper inventory levels, ensure stocking.
• Assist with watering and merchandising when not helping customers.
• Coordinate and facilitate duties and production as needed.
• Must be able to move 35lbs.

Work with general manager on the following:

• Developing and putting into place promotions centered on holiday sales and weekly sales cycles.
• Seek ways to better promote the store, the product lines and service within the store.
• Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
• Ordering, receiving, price changes, and handling damaged products.
• Scheduling of staff hours.

Required Experience and Skills:

• Plant knowledge (house plants, annuals, perennials, tropicals, natives, trees, shrubs)
• Experience with Social Media Platforms (Facebook, Insta, TikTok, etc.) and running campaigns or creating curated content.
• Management experience of retail crews or staff.
• Strong organization capacity and self-directed nature.
• Familiarity with Square POS a bonus.