INSIDE SALES EXECUTIVE & CUSTOMER SERVICE

Job Description

Job Description

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

1. Training and career support: structured programs to help you grow professionally.
2. Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.
3. Effective communication: a flat structure that minimizes hierarchy and organizational layers.
4. Cross-functional collaboration: work closely with diverse teams across regions and disciplines.
5. Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.
6. Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!

Position Title: Inside Sales and Customer Service Executive

Location: Chicago, Illinois

Qualifications:

• Exceptional Customer Service skills (verbal and written)
• Detail oriented, Self-motivated, Exceptional problem-solving skills
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts
• Good organizational skills and ability to learn and retain information to build core industry related skills.
• Must know how to use and organize Microsoft Word, Excel.
• Fluent in English (written and spoken)

Responsibilities:

• Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts
• Coordinate and support all rate quotations to clients, overseas offices, and/or Agents
• Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team.
• Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan
• Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently
• Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents.
• Internal promotion with overseas offices and agents to improve business volume according to business plan;

Featured benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.