Resident Director

Job Description

Job Description

The Resident Director is responsible for leading the property renewal leasing program in accordance with policies and procedures outlined by PeakMade. This position will work very closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy. In addition, the Resident Director will be expected to provide outstanding customer service, develop and maintain resident retention programs as well as provide leadership and mentorship to the leasing staff. 

Who You Are:

• Proactive team member that can provide leadership and mentorship to the leasing staff
• Knowledgeable in Entrata property management software and experience in sales and/or management in multi-family housing, hospitality, or retail industries
• Self-starter who is highly organized and motivated

What You’ll Do:

• Maintain an excellent customer service relationship with residents, prospects and community visitors.
• Ensure property compliance with national branding, programs and marketing goals
• Assist in the recruiting and interviewing efforts of all personnel
• Build relationships with Universities and local organizations through presentations, events, etc.
• Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
• Work with the Property Manager to assist on-site staff in building relationships with external customers
• Adhere to established company standards for screening applicants and guarantors for residency
• Responsible for ensuring the team responds to internet leads, answers prospect calls and conducts successful property tours 
• Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
• Adhere to established company standards for screening applicants and guarantors for residency
• Assist current residents and guarantors with completion of online renewal paperwork
• Assist residents with the move-in, move-out transfer and lease take over process
• Prepare and ensure staffing schedules are consistent with community needs
• Lead the team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
• Conduct effective weekly team meetings
• Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
• Provide training and motivation to staff and ensure group training sessions are conducted as needed
• Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions 
• Maintain thorough product knowledge of the property and competition leasing and retention efforts
• Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
• Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
• Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
• Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
• Address complaints and resolve issues in a timely and professional fashion
• Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
• Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
• Participate in property inspections, quarterly, move-in and move out
• Contribute to the general upkeep and cleaning of office, common areas and model
• Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
• Additional responsibilities as required

What You’ll Need:

• 1-2 years leasing experience in multifamily or off-campus student housing experience highly preferred
• High school diploma or equivalent required
• Bachelor's degree or proven success in a Leasing Manager position preferred
• Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred
• High energy and organization skills required 
• A passion for helping college students find their next home
• Excellent verbal and written communication skills
• Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office
• Proficient in Entrata property management software or other similar property management software preferred

What You’ll Get (Peak Perks):

• Potential monthly commission
• Housing discount (varies by property)
• 15 days of PTO + 2 additional “Wellbeing Days”
• Up to 12 weeks paid parental leave + one year of diapers, on us
• 401(k) Match
• Wellness initiatives, health team competitions and reward programs through LiveWell Program
• Employee Resource Groups
• Commitment to leadership training and growth opportunities
• Additional rewards and recognition

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US.  Our working environment is fun, collaborative, forward-thinking and purposeful.

PeakMade Real Estate is an Equal Employment Opportunity employer.