Sales and Customer Service - Restore Hyper Wellness Summerlin / Henderson

Job Description

Job Description

Sales and Customer Service  - Restore Hyper Wellness ( Part time and Full Time)

Are you passionate about fitness, driven, want to learn sales, and want to help our community get healthy?

Do you enjoy a high-energy, very extroverted, and assertive "service-sales" environment?

If you are a high-octane individual who loves cutting-edge wellness technology and thrives in a fast-paced, social environment, we want you on our team!

The Role

As a Wellness Tech at Coeur Holdings, you are the face of our recovery and optimization services. This isn't just a technical role; it's a high-energy, extroverted position where you proactively engage with members to help them achieve peak performance. You will be an assertive advocate for our recovery tools, ensuring every member understands the value of our technology through a "service-sales" lens.

Key Responsibilities

• High-Energy Member Engagement: Proactively greet and guide members through our wellness technologies with enthusiasm and an extroverted presence.
• Service-Driven Sales: Confidently recommend and "sell" the benefits of our recovery services (Cryotherapy, Red Light, etc.) to enhance member results and drive retention.
• Assertive Education: Boldly educate members on the science and benefits behind our equipment, ensuring they are maximizing their health journey.
• Dynamic Environment Management: Maintain a pristine, high-energy environment while multitasking and engaging with multiple members simultaneously.

Who You Are

• Extroverted & Assertive: You thrive on social interaction and are comfortable leading conversations and making recommendations.
• Sales and Service Minded: You are eager to learn how to turn service interactions into sales opportunities to grow the community.
• Passionate & Driven: You have a deep interest in biohacking, fitness, and helping people feel their best.
• Quick Learner: You are excited to master new technologies and explain them with confidence and authority.

The Environment

We offer a vibrant, high-intensity workplace where your extroversion is rewarded. If you are ready to learn elite sales skills while operating at the forefront of the wellness industry, apply today!

Base pay starting at $15; after sales bonuses, Sales Representatives can expect an average of $17-$19 per hour depending on performance. 

What the Sales Representative Role Involves

• Greeting clients and assisting them with Restore’s wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Engaging and building care plans and recommendations that can help them on their health journey.
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Daily store operations - this involves maintaining store cleanliness, customer lead outreach, community outreach, organizing store events, and assisting in social media outreach

Qualities You Need to Succeed at Restore Hyper Wellness

• You’re passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don’t have a retail vibe.
• Working weekends doesn’t bum you out
• Communication and collaboration is one of your strong suits
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field

What are employees saying about working at Restore?

“Love the company's vision and their attitude towards their customers and sales.  Management is supportive and accommodating.  Love the staff -  nurses, front desk, and everyone else! I love working for a company that helps people feel and look their best!”

“Not your typical job.  You get to help people in their wellness journey and also have access to things that also improve your own wellbeing.” 

Benefits of Joining Restore

• A competitive salary
• A fun, positive, and energetic work environment
• Complimentary and discounted access to Restore’s innovative wellness services
• A huge opportunity for growth
• The chance to learn about forward-thinking, science-backed approaches to health and wellness
• The knowledge that you’re making a positive impact on people’s lives every day

Hours of Operation:

• Generally a 7-9 hour shift
• Monday - Friday 10am - 6pm
• Saturday 9am - 5pm
• Sunday 11am - 5pm
• Nurses, Estis and most team members can be expected to work the full shift by coming in 30 minutes prior and leaving an average of 30 minutes after close.  
• With the front desk team we do early outs and late starts. 
• With nurses they can sometimes be cut between 3:30- 6:30

Now, a Little About Us

We are here to provide 5 star service to our clients in everything we do. Our teams are empowered to provide this level of service with every client. We believe in seeking daily excellence in everything we do and every interaction. If you would like to combine your passion for hospitality, health, sales and personal growth then you will be a great fit for our team.

Restore Hyper Wellness + Cryotherapy is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore as the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.