Integration Coordinator

Integration Coordinator

MB2 Dental, a first-of-its-kind Dental Partnership Organization (DPO) founded in 2007, is seeking an Integration Coordinator to join our team in Carrollton, TX!

The Integration Coordinator, reporting to the Integration Manager, supports the Integration team by coordinating vendor billing and pricing transitions, Insurance Electronic Funds Transfer (EFT) updates, and other support functions associated with acquired practices, denovos and MB2 affiliated practices. The coordinator reports to the Integration Manager while maintaining direct communication, partnership, service, and accountability with the Integration & Operations teams, Doctor Owners, practice teams, and MB2 departments.

The coordinator works collaboratively across MB2 departments, field operations, payers, vendors, and external partners to support acquisitions, practice transitions, de novos, and MB2 affiliated practices. Responsibilities could include coordinating vendor account transitions, insurance EFT enrollment, bank account changes, and other related tasks; maintaining accurate documentation, validating financial information, monitoring project timelines, and ensuring continuity of services and insurance reimbursement processes throughout each transition are important functions of this job.

The coordinator executes projects and tasks in a timely, thorough, and accurate manner while maintaining high standards for documentation, responsiveness, and follow-through. This role demonstrates professionalism, integrity, strong written and verbal communication, and a commitment to company policies, compliance requirements, and service excellence.

MB2 Dental is pleased to offer a competitive compensation package that includes medical/dental/vision/life insurance, long- and short-term disability, PTO, paid holidays, traditional and Roth 401(k) options, and more.

Qualifications:

• Minimum of two (2) years of experience in dental operations, finance, accounts payable, bookkeeping, project coordination, revenue cycle, or a related field.
• Experience with insurance EFT enrollments, payer credentialing, banking documentation, account payable or healthcare reimbursement processes preferred.
• Knowledge of dental or healthcare payer enrollment processes and payment workflows preferred and/or know of accounts payable preferred.
• Strong organizational and time management skills with the ability to prioritize multiple projects and deadlines.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel, with the ability to learn and navigate multiple software platforms and databases.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to maintain accurate documentation and manage projects through completion.
• Ability to work independently while collaborating effectively within a cross-functional team environment.
• Ability to work 40 hours per week at MB2 in Carrollton, TX PREFERRED.
• The right candidate may be considered for a remote position with periodic travel to the MB2 office in Carrollton, Texas, for team meetings, training, and special events.

Essential Duties and Responsibilities:

Vendor Transitions:

• Coordinate vendor account transitions for acquired practices, de novos, practice transitions, relocations, and divestments.
• Review vendor invoices and support documentation for accuracy.
• Communicate directly with vendors regarding account updates, billing changes, contract information, and service-related inquiries.
• Facilitate vendor onboarding, account setup, and ownership transitions.
• Track vendor-related requests through to completion.
• Maintain accurate vendor records and documentation.
• Provide regular status updates to internal stakeholders and leadership.
• Escalate unresolved vendor issues as needed and assist with resolution efforts.

Insurance EFT Management:

• Coordinate insurance EFT enrollments, bank account updates, and terminations for acquired practices, de novo locations, practice transitions, and divestments.
• Validate payer enrollment requirements and determine the appropriate submission methods, including payer portals, third-party vendors, and paper applications.
• Obtain, review, and maintain required documentation, including W-9 forms, bank letters, voided checks, TINs, and NPIs.
• Communicate directly with payers, enrollment vendors, practices, and internal departments regarding enrollment requirements, status updates, and issue resolution.
• Track EFT enrollment progress and maintain accurate records within designated tracking systems.
• Monitor enrollment timelines and follow up on outstanding requests to ensure timely completion.
• Research and resolve EFT-related issues, payment delays, rejected applications, and banking discrepancies.
• Provide status updates and reporting to leadership and stakeholders regarding EFT implementation progress.
• Validate successful enrollment by confirming receipt of electronic insurance payments and documenting completion.

Integration Support:

• Support post-close integration activities and initiatives as assigned.
• Coordinate with internal departments to ensure the timely completion of integration milestones.
• Maintain project documentation, trackers, and status reports.
• Assist with process improvement initiatives related to vendors, insurance EFT, and integration workflows.
• Participate in special projects and departmental initiatives as directed by leadership.
• Support Integration Directors, Coordinators, and other team members with administrative and operational responsibilities as needed.

Administrative & Communication Responsibilities:

• Maintain organized electronic records and documentation.
• Monitor shared inboxes, project management tools, and communication channels.
• Respond to internal and external inquiries in a timely and professional manner.
• Provide clear, proactive communication and follow-up with practices, vendors, payers, and internal departments.
• Maintain confidentiality of financial, banking, business, and protected practice information in accordance with company policies and applicable privacy requirements.

Core Competencies:

• Organization and Attention to Detail
• Project Coordination and Execution
• Vendor Coordination and Relationship Management
• Insurance EFT Administration
• Financial Documentation and Data Accuracy
• Communication and Stakeholder Management
• Problem Solving and Critical Thinking
• Accountability and Follow-Through
• Time Management and Prioritization
• Adaptability and Cross-Functional Collaboration
• Process Documentation and Continuous Improvement

MB2 Dental is an equal opportunity employer.