Client Service Representative

Client Service Representative (CSR) – Veterinary Associates of Cape Cod South Yarmouth, MA | Full-Time | Four-Day Work Week Join a Privately Owned Veterinary Hospital That Puts Pets, Clients, and Team First Veterinary Associates of Cape Cod is seeking a full-time Client Service Representative (CSR) to join our growing team! As the largest privately owned veterinary hospital on Cape Cod, we are proud to be celebrating 50 years of compassionate, progressive veterinary care for pets and the people who love them. At VACC, we believe that exceptional client service is just as important as exceptional medicine. As the first and last point of contact for our clients, our CSRs play a critical role in creating a welcoming, professional, and compassionate experience for every pet and family who walks through our doors. Unlike corporate veterinary medicine, we are locally owned and operated, meaning your voice matters. You’ll have direct access to leadership, opportunities for growth, and the ability to make a real impact within the hospital. Why Veterinary Associates of Cape Cod? A Positive, Supportive Culture We are proud of our collaborative environment where teamwork, communication, and mutual respect matter. We work hard, support one another, and genuinely enjoy what we do. Locally Owned & Private Practice No corporate red tape. Our leadership team is accessible, invested in our staff, and values employee feedback and ideas. Progressive Veterinary Medicine We are an AAHA-accredited hospital committed to high-quality medicine, advanced technology, and continual growth for our team. Work-Life Balance Enjoy a flexible four-day work week, allowing for more balance while still maintaining full-time hours. What You’ll Do As a CSR, you will help create an outstanding client experience by: Greeting clients and patients with warmth and professionalism Scheduling appointments and managing a busy multi-line phone system Communicating clearly and compassionately with pet owners Processing payments and maintaining accurate records Collaborating closely with doctors and technicians to support patient care Helping maintain an organized, efficient, and welcoming front desk environment What We’re Looking For We’re looking for someone who is: Compassionate, professional, and dependable A strong communicator with excellent attention to detail Comfortable in a fast-paced environment and able to multitask Passionate about helping pets and the people who love them A team player who enjoys learning and growing Preferred Experience: Minimum 1 year of customer service experience Veterinary or animal hospital experience preferred, but not required Schedule Requirements: Flexible availability required Ability to work evenings and rotating weekends Compensation & Benefits We offer a competitive compensation package, including: Pay based on experience Health, Dental & Vision Insurance 401(k) with employer matching Paid Time Off Employee Pet Discounts Employee Assistance Program Continuing Education & Professional Development Opportunities Uniform Allowance Referral Bonus Program What Our Team Loves About Working Here “I love working in a private practice where my input is valued, and I truly feel like I make a difference.” “We have a close-knit team that shares goals and genuinely supports one another.” “The relationships I build with clients, coworkers, and pets make every day rewarding.” Ready to Join Our Team? If you are passionate about client care, love animals, and want to be part of a trusted veterinary team that values its employees, we’d love to hear from you. Job Type: Full-Time Expected Hours: Approximately 37 hours per week Work Location: In Person – South Yarmouth, MA Commute/Relocation: Must be able to reliably commute or relocate prior to start date Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No