Remote CX Operations Specialist: Queues & Escalations
Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)
New York, NY
- Remote job
Havenly Brands is seeking a CX Team Operations Specialist to own day-to-day queue health, coverage when the Team Lead is out, and policy-aligned decisions on tricky customer cases across our brand portfolio. You will lead daily huddles, coordinate with Logistics and Order Operations, and spend 40–50% of your time handling emails, chats, SMS and phone contacts with empathy and clarity in each brand voice. #J-18808-Ljbffr Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)
Vacancy posted 2 days ago
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