Manager, Agency Operations

Responsibilities Serve as the central point of contact for Wonderful Agency business operations, ensuring day‑to‑day workflows, documentation, and processes are organized, accurate, and up to date. Manage onboarding and offboarding operations for full‑time, temporary, and freelance employees, coordinating with IT, hiring managers, and internal agency teams. Manage agency invoice and vendor payment workflows, including supplier setup, invoice intake, coding, approval routing, payment tracking, and coordination with Accounts Payable. Support monthly and quarterly billing processes, including employee time tracking, staffing updates, billing sheet review, and coordination with Finance to support accurate client billing across business units. Act as the main point of contact for ClickUp time tracking, including user setup, monthly time submission follow‑up, timecard accuracy, and reporting support. Maintain key operational records and trackers, including billing files, staffing lists, invoice/payment records, vendor documentation, asset/license trackers, IT inventory, and other agency operations documents. Support asset, licensing, and compliance‑related workflows, including stock asset purchasing, font/license tracking, and usage documentation. Manage office coordination workflows through direct oversight of the Office Coordinator. Provide operational support to agency leadership and the Account Director, including talent renewal tracking, presentation formatting, and special projects as needed. Identify opportunities to improve operational processes, documentation, and cross‑functional ways of working to help the agency run more efficiently. Qualifications Minimum 3 years’ experience in an administrative or operations role, preferably within an agency or in‑house environment. Interest in building a career within the advertising, marketing, or creative agency industry. Bachelor’s degree in a relevant field. Managerial experience overseeing at least one direct report, with ability to provide direction, support priorities, and ensure follow‑through on recurring tasks. Strong organizational skills and ability to manage multiple priorities, deadlines, and recurring workflows. High attention to detail and accuracy, especially when working with billing, invoices, trackers, and operational documentation. Strong Excel skills and comfort working with spreadsheets, formulas, filters, and detailed records. Clear, proactive communicator with strong follow‑through and the ability to coordinate across multiple teams. Process‑oriented self‑starter who can identify issues, solve problems, and help improve ways of working. Comfortable working in a fast‑paced, cross‑functional creative agency environment. Experience with time tracking, invoice processing, or operational tools preferred; ClickUp experience a plus. Pay Range $36.00 – $41.00 an hour and may include a discretionary bonus. Final compensation will be dependent upon skills & experience. Benefits Thriving Wellness Community: Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401k with match eligibility, plus: 24/7 online physician consultations Virtual mental health resources Life coaching Engaging employee community groups Cash rewards for healthy habits and fitness reimbursements Library of on‑demand fitness videos Career advancement opportunities: clear paths for progression and internal mobility across our brands. Focused learning and development: access to People Manager and leadership training, webinars, eLearning courses. Mentorship program: company‑wide program to share goals, overcome challenges, and drive career growth. Continuous improvement training: training to implement concepts that drive positive change. Giving back to the community: charitable giving options and service projects. EEO Statement The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. EEO is the law. #J-18808-Ljbffr Wonderful Agency