Telepharmacy Technician - (Onsite - Store 3500- Phoenix, AZ) - PT

divh2Telepharmacy Technician/h2pWere building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, youll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time./ppPosition Summary:/ppAt CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system and their personal health care by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Telepharmacy Remote Dispensing Pharmacy (RDP) locations, we bring this promise to life with heart every day, and our Telepharmacy Technicians play a critical role in consistently delivering on our brand promise./ppAs a Telepharmacy Technician, you will be responsible for all daily pharmacy operations, with Pharmacist oversight occurring from a separate Supervising Pharmacy location. Telepharmacy Technicians build upon the responsibilities of the Pharmacy Technician and are focused on managing day-to-day operations, execution, and performance while delivering operational and service excellence. Telepharmacy Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication with the Supervising Pharmacy/Pharmacist, and Telepharmacy Tech Team Leader. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered./ppTelepharmacy Technicians are responsible for contributing to safe and effective operations of the pharmacy, including but not limited to:/pulliLiving our purpose by following all company SOPs at each workstation to help our Pharmacists and pharmacy team manage and improve patient health/liliOverseeing the safe and secure operation of the Remote Dispensing Pharmacy, including serving as a keyholder, keeping alarm and safe codes, and protecting the integrity of all pharmacy products, with special attention to refrigerated products and controlled substances/liliFollowing pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment/liliCompleting all tasks related to controlled substance prescription fulfillment, including counting, capturing images, and maintaining inventory. Any additional CII prescription fulfillment must also be completed/liliContributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering arrangements for immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems/liliCompleting inventory activities, as permitted by law, and as directed by the Telepharmacy Technician Team Leader, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.; enabling a consistent approach to inventory management and critical functions to maintain target inventory levels and mitigate inventory loss/liliContributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients/liliRemaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business/liliServing as a peer mentor for the onboarding, training, and development of new hires in the Telepharmacy Remote Dispensing Pharmacy/liliUnderstanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles; complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security/liliDelivering additional patient health care services when the pharmacist is on-site (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification; seeking opportunities to expand clinical, technical, and insurance knowledge to develop basic drug understanding and technical expertise needed to assist patients accurately and effectively/li/ulpWhere permissible, the Telepharmacy Technician may also support immunizations, which includes the following responsibilities:/pulliCompleting additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines/liliEducating patients about the importance of vaccines and referring patients to the Supervising Pharmacist for vaccination questions/liliMonitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements/liliReviewing and collecting patient information; tracking and documenting for each applicable patient/liliMonitoring and managing vaccine supplies/li/ulpRequired Qualifications:/pulliMust comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification/liliIf the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age/liliIf the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program/liliNational Certification (PTCB or ExCPT)/liliState-level licensure requirements vary by state, click here to learn more./lili1+ years full-time experience as a Pharmacy Technician; CVS Pharmacy Technician experience preferred/li/ulpEssential Functions:/pulliRegular and predictable attendance, including nights and weekends/liliAbility to complete required training within designated timeframe/liliAttention and Focus:/liulliAbility to concentrate on a task over a period of time/liliAbility to pivot quickly from one task to another to meet patient and business needs/liliAbility to confirm prescription information and label accuracy, ensuring patient safety/li/ulliCustomer Service and Team Orientation:/liulliActively look for ways to help people, and do so in a friendly manner/liliNotice and understand patients reactions, and respond appropriately/li/ulliCommunication Skills:/liulliUse and understand verbal and written communication to interact with patients and colleagues/liliUtilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times/li/ulliMathematical Reasoning:/liulliAbility to use math to solve a problem, such as determining the total number of tablets to dispense, days supply, and/or number of full bottles and additional bottles needed to fill a prescription/li/ulliProblem Resolution:/liulliIdentifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options/liliAbility to assess business problems and create and execute action plans to correct the root cause/li/ulliPhysical Demands:/liulliBe mobile and remain upright for extended periods of time/liliLift, scan, and bag items/liliReach overhead; stretch or reach out with the body, arms, and/or legs to grasp items/liliMove fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm/liliExtend hand(s) and arm(s) multiple directions to place, move, or lift items/liliControl precision; quickly adjust machines to exact positions/liliStoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist/liliClose visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts/liliOccasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects./liliExpress or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately/li/ul/ul/div