Club Manager

Job Title Club Manager Reports to District Manager Status Full Time / Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties And Responsibilities Recruit, hire, train, schedule and supervise team members. Oversee member service ensuring all team members provide a great customer service experience at all times. High involvement in all front‑desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coach and counsel performance to help achieve company standards. Ensure prompt opening/closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensure self and team members are implementing and adhering to all company policies and procedures. Order supplies and track inventory. Communicate effectively with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements from arising. Essential Behavior Requirements Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. Listening: actively listen to customers and coworkers, empathize, and work together to solve the problem. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language. Communication: maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic. At least 1 year of equivalent managerial experience. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift to 50 lbs less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Franchisee Employment Statement / Disclosure Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr