Regional Vice President of Operations

Location: Midwest or Florida; proximity to a major airport preferred

Reports to: Chief Operating Officer

Travel: Frequent travel throughout the assigned region, including overnight stays

Position Summary

Regional Vice President of Operations

Company: Kleen-Tech Services, LLC

Location: Midwest or Florida; proximity to a major airport preferred

Reports to: Chief Operating Officer

Travel: Frequent travel throughout the assigned region, including overnight stays

The role’s two primary responsibilities are:

1. Deliver regional EBITDA performance through effective budgeting, forecasting, labor management, expense control, and account profitability.
2. Build a strong operating team that retains customers and grows profitably through leadership development, reliable service, and disciplined sales execution.

Key Responsibilities

People

• Lead, coach, and hold District Managers accountable for financial results, customer relationships, and operational execution.
• Assess leadership capability and address performance gaps through clear expectations, development plans, and timely personnel decisions.
• Build succession plans and recruit strong field leaders in partnership with Human Resources.
• Ensure staffing and management coverage align with account complexity, geographic density, and service requirements.
• Reinforce a culture of safety, accountability, respect, and follow-through.
• Ensure District Managers develop Area Supervisors who consistently deliver quality service within approved labor hours.

Customers

• Own regional customer retention performance and maintain executive relationships with strategic and at-risk customers.
• Ensure every District Manager maintains an active customer contact plan, renewal calendar, and account recovery process.
• Lead escalated service recovery efforts and verify that corrective actions resolve the customer’s concern.
• Review contract requirements, scope changes, and customer commitments to ensure operational and financial feasibility.
• Partner with Sales and District Managers on renewals, pricing discussions, and expansion opportunities.

Quality

• Establish consistent operating routines for inspections, customer communication, corrective actions, and performance reporting.
• Verify service quality through field visits, customer feedback, and independent review of inspection results.
• Identify recurring issues across accounts and implement improvements that address underlying causes.
• Ensure new account transitions include validated staffing, schedules, equipment, supplies, training, and leadership ownership.
• Hold leaders accountable for completing contracted periodic work and meeting safety and compliance requirements.

Results

• Own the regional operating budget, EBITDA targets, and financial forecast.
• Translate company goals into district-level targets and actionable operating plans.
• Review account and district profitability, identify unfavorable trends, and require measurable corrective actions.
• Ensure labor schedules align with approved hours and dollar budgets while maintaining contracted service levels.
• Control overtime, supplies, equipment, subcontractor costs, and management overhead.
• Partner with Finance and Accounting to validate financial results, capture outstanding expenses, and resolve account coding or billing issues.
• Lead monthly business reviews that clearly explain results, risks, corrective actions, and decisions needed.
• Drive profitable contract and project sales through a qualified pipeline with accountable owners and realistic timing.
• Evaluate bids and growth opportunities for margin, staffing feasibility, management capacity, and transition readiness.
• Identify opportunities to improve route density, resource utilization, and operating efficiency.

Leadership Expectations

• Lead through District Managers while maintaining sufficient field visibility to verify execution.
• Address issues promptly and elevate material risks with a clear recommendation.
• Use accurate data to make decisions and distinguish completed activities from achieved results.
• Follow through on commitments and require the same discipline from the team.
• Model Kleen-Tech’s culture: People First. Progress Always.

Qualifications

• At least 10 years of progressive operations leadership experience in janitorial, facilities services, or a comparable labor-intensive, multi-site service business.
• At least five years leading managers across multiple locations or markets.
• Demonstrated ownership of a substantial multi-site P&L, including budgeting, forecasting, and EBITDA delivery.
• Proven success improving labor productivity and account profitability while maintaining quality and customer retention.
• Experience developing District Managers or comparable operating leaders.Strong customer relationship, service recovery, negotiation, and commercial judgment.Ability to interpret contracts, assess service scope, and evaluate bid assumptions.Proficiency with financial reporting, workforce management systems, and Microsoft Excel.Experience with government, municipal, education, or competitively bid service contracts preferred.
• Bachelor’s degree in business, operations, or a related field preferred; equivalent relevant experience considered.

Measures of Success

• Regional EBITDA dollars and margin against approved targets.
• Customer revenue retention and timely renewal preparation.
• Profitable new contract, expansion, and project sales.
• Labor and controllable expenses against budget.
• Forecast accuracy and timely corrective action.
• District Manager capability, succession readiness, and leadership stability.
• Consistent service quality, verified issue resolution, and safe operations.

Work Requirements

This position requires residence in the Midwest or Florida and regular travel to assigned markets and customer locations. The role includes visits to active service environments and occasional evening or weekend availability to support field operations, transitions, and customer needs.