Desktop Support Technician (On-Site)

Job Description:
Insight Global is hiring a Desktop Support Technician to join their team in San Diego. This Desktop Support Technician will be a hands-on, in-person problem solver working alongside a tight-knit IT support team on-site in a customer facing role. This person will assist with recovering laptops, setting up and configuring Windows machines (with bonus exposure to Mac and iOS devices), troubleshooting printers and network connectivity issues, and prepping equipment for new hires by imaging and shipping IT assets. The role includes whiteglove customer service support, from setting up and maintaining A/V systems in conference rooms to directly supporting Csuite executives, so professionalism and attention to detail matter. While there's still service desk volume, the inperson nature keeps things more dynamic and less callheavy. This is a great fit for who enjoys variety, wants to grow their skills (IBM experience is a big plus), and is excited to be the goto IT presence onsite in an 8-5pm PST environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

3+ years total experience in an IT/Desktop support related role
Troubleshooting experience with hardware support, application, disk encryption, network connectivity, printers, VPN, and A/V systems.
Proficiency with troubleshooting and setting up Windows OS and applications including MS-DOS, Microsoft Windows 11, Microsoft Office 365, Chrome, Microsoft Edge, Anti-virus applications.
Dell, HP, and/or Mac computers, Cisco, Webex, Jira, ServiceNow, Sharepoint, IBM/AS400 systems
Excellent customer service skills and written/verbal communication skills


Nice to Have Skills & Experience

Associates/ Bachelor's Degree
CompTIA or other applicable IT certifications
Experience with IBM/AS400
Experience with Mac/iOS configuration and troubleshooting


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.