Director of Business Operations, Behavioral Health

Overview

Signet Health, a national behavioral health management company, is currently recruiting a seasoned business operations professional to lead strategic and operational initiatives to strengthen the financial sustainability, growth, and performance of behavioral health services across the continuum of care, including CMHC services, outpatient therapy, psychiatry, Partial Hospitalization Program (PHP), Senior Life Solutions, Electroconvulsive Therapy (ECT), and hospital-based inpatient psychiatry.

Signet Health provides a competitive and comprehensive compensation and benefits package with a starting budgeted salary of $125,000.   

This role oversees revenue integrity, reimbursement optimization, grant development, and operational performance. The Director partners with clinical, operational, and finance leaders to enhance reimbursement outcomes, identify funding opportunities, support service line growth, and ensure high-quality, accessible care. The position also serves as a key liaison aligning clinical operations, finance, utilization management, and external partners with payer requirements and long-term program sustainability.

Primary Responsibilities

Revenue Operations & Reimbursement

• Improve reimbursement workflows across all care settings by monitoring denials, authorizations, and payer performance
• Partner with revenue cycle teams to reduce leakage and improve clean claims
• Support implementation of payer policy changes

Financial Performance & Analytics

• Track program revenue, costs, and margins
• Develop dashboards for financial and operational performance
• Provide insights to support strategic decision-making
• Assist with budgeting, forecasting, and financial planning

Continuum Integration & Utilization

• Align clinical documentation, level-of-care decisions, and reimbursement requirements
• Support care transitions across all service lines
• Identify and resolve authorization barriers

Performance Monitoring

• Maintain dashboards for denials, authorizations, and utilization trends
• Deliver data-driven insights to leadership
• Align performance with system-wide metrics

Grants & Funding

• Identify and pursue grant opportunities (federal, state, foundation)
• Support proposal development and implementation
• Ensure compliance and reporting
• Monitor emerging funding sources

Collaboration & Support

• Act as liaison across clinical, finance, contracting, and external partners
• Support value-based care initiatives and payer models
• Translate payer requirements into operational processes

Requirements/Qualifications

Qualifications and Areas of Expertise Needed:

• Bachelor’s degree in Healthcare Administration, Business, or related field required. Master’s degree preferred.
• Minimum of five years of experience in behavioral health operations, utilization management, revenue cycle, or payer relations.
• Demonstrated knowledge of behavioral health reimbursement across inpatient and outpatient settings.
• Experience working within a multidisciplinary clinical environment.
• Experience with financial performance analysis, budgeting, or healthcare service line financial management required.
• Demonstrated ability to translate financial and operational data into strategic program improvements.
• Experience identifying, supporting, or managing healthcare grant funding or public funding programs preferred.
• Strong analytical and problem-solving skills with experience using healthcare data and reporting tools.