Service & Engagement Team Leader

The starting pay range for this position per hour is $21.25 - $23.25. The full pay range for this position per hour is $21.25 - $36.15

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at .

ALL ABOUT TARGET  

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.   Learn more about Target here.   

 

ALL ABOUT SERVICE & ENGAGEMENT  

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates   of   both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and   ultimately guest   loyalty. Empowered to make shopping quick and easy for guests at the   checklanes , guest services, gift registry, pick-up and drive up while ensuring exceptional quality.  

 

At Target ,   we believe in our   leaders   having meaningful experiences that help them build and develop skills for a   career. The role of a Service and   Engagement Team Leader can provide you with the   skills and experience of :  

• G uest service   fundamentals   and   experience building a guest - first   culture   and driving loyalty   programs  

• G uest engagement ,   problem   solving   and resolution  

• R etail business fundamentals ,   including   department sales trends, inventory management, guest shopping patterns,   pricing   and promotions strategies  

• P lanning department(s) daily/weekly workload to support business priorities and deliver   service and   sales goals  

• L eading a team of hourly team members ,   including skills in interviewing, developing, coaching,   evaluating   and   retaining   talent  

 

As a   Service and Engagement Team Leader, no   two days   are ever the same, but a typical day will   most likely include   the following responsibilities:  

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.  

• Ensures every team member understands, is trained, and consistently   delivers on   Target’s guest experience commitments   and consistent operations.  

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.  

• Reviews area guest, financial, and team outcome metrics to   identify   opportunities ,   takes action to improve , and   aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.  

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating   equitable   experiences.  

• Lead   a team of passionate and knowledgeable Guest Advocates , Service Advocates   and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in teraction s, quality of service ,   resolution, driving   loyalty   and   cleanliness standards .  

• Lead and   demonstrate   a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,   coaching   and team interactions .  

• Understand sales goal s, business   reporting   and guest insights to   plan and execute daily/weekly workload ,   to deliver on store sa les goals ,   guest engagement   and troubleshoot opportunity areas   as needed   throughout the day .  

• Support   Target Loyalty Programs   to ensure your team can educate and promote the suite of benefits, features and offerings that reward our   guest   and   enhance their shopping experience .   

• Support your   direct   leader   by   follow ing   up on training complet ion, checking for understanding   and supporting continuous education opportunities to drive   proficiencies   for all front of store experi ences .  

• With guidance from your direct leader, e ngage in consistent, meaningful development conversations throughout the critical touch points within  the   team's career path .  

• Personalize recognition and appreciation   of your team   to reinforce critical guest service behaviors and promote a positive te am and guest - centric culture .  

• With guidance   from your direct leader ,   help l ead a   culture of accountability through clear expectations and performance management ( listen,   observe , recognize and coach) on critical Se rvice and Engagement behaviors .  

• Quickly respond to any   concerns with   guest s ’  shopping experience by de- escalating the situation and ensuring your team understands and feels supported to   resolve or address   guest   concerns and issues .  

• Ensure   your team   members   stay   up-to-date   on   upcoming major promotions, brand   launches   and events .  

• Evaluate candidates for open positions an d develop a guest-centric team   as directed by your direct leader .  

• Support and enable   team members   to deliver   pick up   and   drive up   orders  (including drive up   r eturns and Starbucks)  efficiently and accurately to   digital   guests , following all federal,   state   and local   adult beverage   laws . Support   guest services as needed.  

• D emonstrate a culture of ethical co nduct   and   compliance; l ead team to work in the same way and hold others accounta ble to this commitment .  

• Lead and   demonstrate   a safety culture   through m od eling and recognizing safe behaviors,   identifying   and correct hazards, holding team accountable to following safety expectations,   assisting   with incident response, an d reporting/investigating injuries   timely   and accurately.  

• Model the execution of physical security processes   in order to   enhance the instore security culture.  

• Support merchandise protection strategies across the total store ,   including ordering, storage and application   as directed by best practices  

• If applicable, a s a key c arrier, follow all safe and secure training and processes .  

• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs  

• Address all store emergency and compliance needs .  

• All other   duties   based   on business   needs .  

 

WHAT WE ARE LOOKING FOR  

 

This m ay   be the right job for you if:  

• You enjoy interacting and helping others - including guests that   shop   our store and fellow team members you work with .  

• You thrive in a fast-moving, highly   active   and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.  

• You are open to   working   a   variable   work schedule with varying hours,   days   or shifts (including nights, weekends,   holidays , closing shifts   and other peak shopping times).  

 

 

The good news is   that we have some amazing training that will help teach you everything you need to know to be a   Service and Engagement   Team   Lead er .   But ,   there are a few skills you should have from the get-go:  

• High school diploma or equivalent  

• Must be at least 18 years of age or older  

• Previous   retail experience preferred, but not   required  

• Lead and hold others accountable  

• Ability to communicate on multiple frequency devices and   operate   handheld scanners, and other technology equipment as directed   

• Work independently and as part of a team  

• Manage workload and prioritize tasks independently   and with a team  

• Welcoming and helpful attitude   toward   all guests and other team members  

• Effective communication skills  

• Capability to remain focused and composed in a fast-paced environment and   accomplish   multiple tasks within established   timeframes  

 

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:   

• Access all areas of the building to respond to guest or team member issues  

• Interpret instructions,   reports   and information  

• Accurately handle cash register operations ,   cash transactions ,   and oversee cash office processes   as needed  

• Scan,   handle   and move merchandise efficiently and safely, including   frequently   lifting or moving merchandise up to 44  pounds  without   additional   assistance from others  

• Climb up and down ladders as needed   

• Flexible work schedule (e.g., nights,   weekends   and holidays) and re liable and prompt attendance necessary  

• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed  

• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).  

 

Benefits Eligibility

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Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to View email address on apply.j-vers.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.