Administrative Specialist I - Rehabilitation Casework Technician (RCWT)

Administrative Specialist I (S)

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This Rehabilitation Casework Technician position is in the Hickory VR/IL Unit Office in Catawba County. The primary purpose of this position is to provide administrative support and casework assistance to Rehabilitation Counselors providing transition services to students and young adults in Catawba County, but will provide back-up support to counselors serving individuals referred from other sources. This position will be primary in processing billing for Pre-ETS provided by the Hickory transition team. Job responsibilities include the following:

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and required services
• Assisting with developing written plans of services in conjunction with the consumer, parent and/or guardian
• Documenting casework data and the provision of substantial services throughout the rehabilitation process in the case management system
• Monitoring the consumer's progress throughout the service delivery process
• Preparing documents, filing, scheduling, inputting casework data, including invoices, billing documents, and correspondence to support consumer services
• Working with community employers/partners to assist in directly placing highly qualified consumers in appropriate jobs leading to successful employment outcomes
• Providing other support as designated by the counselor and completing all related administrative tasks

Salary Grade Range $39,244 - $68,679

Recruitment Range $39,244 - $49,000

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of and/or experience working with people with disabilities
• Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in a fast-paced setting
• Ability to be flexible, detail-oriented, and organized while managing multiple priority assignments

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.