Administrative Specialist I - Processing Assistant IV (PAIV)

Administrative Specialist I (S)

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

This Administrative Specialist I/Processing Assistant IV position is located in the Salisbury EIPD Unit Office. The primary purpose of this position is to provide administrative assistance and general office support to Rehabilitation Counselors and other personnel in the Salisbury Unit providing vocational rehabilitation services to persons with disabilities. Job responsibilities include the following:

• Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public
• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, requesting and obtaining medical/treatment records, scheduling appointments, setting up case files, filing, and creating written correspondence
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Demonstrated ability to utilize office equipment, computer applications, and agency systems to support administrative functions and meet operational requirements.

Salary Grade Range $39,244 - $68,679

Recruitment Range $39,244 - $49,000

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Knowledge of and/or experience working with persons with disabilities
• Experience providing effective front-line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in a fast-paced environments
• Experience performing routine administrative and office support functions
• Knowledge of and/or experience with case management systems
• Knowledge of or experience working within a team setting

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.