Service Manager

Service Manager Are you looking for the next step in your career? Burlington Kia is seeking a Service Manager to take our Service Department to the next level. At Burlington Kia we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Burlington Kia is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. What We Offer 401(K) Paid Holidays Paid Vacation Health, Dental and Vision insurance at group rates Basic Life Insurance Accident and Critical Illness insurance Growth opportunities Competitive pay plans Responsibilities Assist customers in servicing, repairing and explaining each service need. Understanding customers' requirements and concerns; matching requirements and concerns to various service options. Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle. Keeps abreast of new products, features, accessories and attend product training as required. Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction. Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers. Creating goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business. Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately. Qualifications A minimum of 3 years of experience as a Service Manager is required. Strong focus on providing excellent customer service. A high school diploma is required. Automotive Service Management / Dealership: 5 years Clean and valid Driver's License We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.