Operations Manager

Description:This position is responsible for compliance of all aspects of company policies within the day-to-day operation of the FBO Department including customer relations, line operations, accounting, health, safety and environmental functions, as well as planning and coordinating activities for the sale and provision of general aviation and commercial activities such as fuel and hangar rental.This individual will provide day to day support, leadership and direction to facilitate safe, reliable service. Lead by example, exemplifying safety, integrity, professionalism and excellent communication skills. Motivate team to achieve results while managing people fairly and with respect. Promote a positive team environment and be totally committed to the importance of serving both internal and external customers.Duties:Customer Service Solutionist; address all customer needs and concerns in a prompt attentive mannerAssist General Manager with Airport Authority relationsAssist General Manager with employee relations; recognition, reviews, counseling, disciplinary actions, terminationsAssist General Manager with new team member recruitment and new hire paperwork as neededActive Member of location Safety Team to include site safety reviews, employee observations, facility inspections and monthly safety meetingsAssist Site Trainer with training compliance; training new employees, continuous/recurrent training, managing logs and sign off sheets, location auditsReview fuel projections daily and coordinate supply based on demandCoordinate team member scheduling and approving bi-weekly payrollCoordinate and manage general maintenance of facility and equipmentMonthly operations expense reportsAssist General Manager and Customer Service Department with invoicing customers, managing petty cash, expense flow and supply/amenity orderingReporting; inventory, physical to book, pricing, etc.Attend conference calls, continued leadership training and developmentPerform other duties as assignedQualifications:4 year college degree in Aviation or related study and/or equivalent professional experienceMust possess a valid driver's license and pass background screening and airport screeningGeneral knowledge of business management and accountingProficient with personal computers and Microsoft Office SuiteMinimum 2 years prior experience as a Line Service Technician or Line Service TrainerKnowledge of NFPA documents and ATA 103 documents to include Monthly, Quarterly and Annual Quality Control (QC) ChecksFAR 139 Line Service Supervisor Certification or ability to obtain certificationAvflight Tow Certified and/or ability to obtain Tow Certification and Forklift Certification if neededPractical Training on all FBO Ground Service Equipment (GSE)Must have prior experience with Quarterly OSHA and FBO Facility AuditsMust be familiar with Airline Fuel/Deice trainingFamiliar with accepting fuel and glycol bulk deliveriesProven ability to work in a teamExcellent oral and written communication and interpersonal skillsMust be willing to work outside in all types of weather and elevated noise levels within the airport environmentCompetency/Behavioral Requirements:Be pleasant with others on the job and display a good-natured, cooperative attitudeBe reliable, responsible, and dependable, and fulfill obligationsStrong Attention to detail and multi-tasking skillsMaintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situationsAccept criticism and deal calmly and effectively with high stress situations and be open to change (positive or negative) and to considerable variety in the workplaceWillingness to take on responsibilities and challengesBe sensitive to others’ needs and feelings and be understanding and helpful on the jobPhysical Demands:Strenuous lifting and pulling fuel hoses (75-80 lbs.)Climbing and standing on stepladders while connecting fueling hoses overheadBending and stooping to manipulate hoses and connect aircraft tow barsMust be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feetMust have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of timeMust have sufficient vision and ability to safely perform the essential functions of the position. #J-18808-Ljbffr