Manager, Floor Operations

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. What You'll Do Under the direction of the Director, Clinical Services, the Manager, Floor Operations is responsible for supporting the day-to-day operational oversight of the assigned facility. This role plays a critical part in ensuring efficient facility operations, effective patient flow, regulatory readiness, and a high-quality patient and staff experience within a fast-paced behavioral health environment 24/7/365 crisis center. The Manager, Floor Operations partners closely with clinical and operational leadership to implement strategies that support safe, timely, recovery-oriented care while promoting operational excellence, workforce engagement, and continuous improvement. This position helps foster a collaborative, service-focused culture by modeling visibility, accessibility, accountability, and leadership support across the facility. This role also offers an exciting opportunity to help support the continued growth and development of Connections Health Solutions’ new King of Prussia facility, contributing to the establishment of strong operational practices, interdisciplinary collaboration, and innovative behavioral health crisis care services from the ground up. Clinical Operations & Facility Oversight Serves as an operational lead for the facility under the direction of the Director, Clinical Operations and Vice President, Clinical Operations. Supports the planning, implementation, and ongoing management of operational workflows and clinical support functions that promote timely, safe, effective, equitable, and recovery-oriented care delivery. Directs and supports day-to-day facility operations, including walk-in, observation, CSU, patient flow coordination, and operational support across departments. Monitors operational workflows and identifies opportunities to improve efficiency, throughout service delivery, and overall facility performance. Collaborates closely with providers, clinical leadership, and interdisciplinary teams to ensure operational standards and service expectations are consistently achieved. Leadership & Team Development Supports the recruitment, onboarding, development, coaching, performance management, and retention of operational and support staff. Fosters a collaborative, accountable, and service-oriented culture through leadership visibility, staff engagement, coaching, and recognition initiatives. Provides training, guidance, and operational support to staff across clinical and administrative functions while maintaining operational readiness to support staffing coverage needs when necessary. Participates in after-hours operational support coverage on a rotating basis. Serves as a Safe Clinch Trainer for all staff. Quality, Compliance & Safety Supports implementation and oversight of quality improvement initiatives, regulatory readiness activities, and operational compliance standards. Partners with clinical and operational leadership to maintain readiness for audits, inspections, accreditation reviews, and regulatory requirements. Promotes a culture of safety and continuous improvement by utilizing operational and patient experience data to identify trends, mitigate risks, and support process improvements. Ensures operational processes are completed accurately, timely, and in compliance with organizational policies, procedures, and established service standards. Financial & Administrative Operations Assists with management of clinic schedules, payroll processes, supply ordering, and operational reporting to support efficient resource utilization and budget performance. Coordinates facility maintenance, environmental needs, and equipment management in collaboration with internal departments and external vendors. Supports operational and administrative initiatives that contribute to financial stewardship, service excellence, and organizational growth. Patient Experience & Service Excellence Leads efforts to enhance the patient and family experience through service recovery, staff coaching, workflow improvements, and patient satisfaction monitoring. Supports an environment focused on dignity, compassion, responsiveness, and high-quality behavioral health care services. Additional Responsibilities Performs all other duties as assigned in support of facility operations, patient care, and organizational initiatives. What You’ll Bring Associate’s Degree in Social Services, Public Health, Business, or related field Minimum of two years of experience working in behavioral healthcare Two to five years of management or supervisory experience Working knowledge of federal and state behavioral health or hospital operations and regulatory requirements Must be able to perform and certify Safe Clinch and Therapeutic Options techniques The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role Must pass the following background checks Child Abuse Clearance FBI Criminal Background Check Pennsylvania State Police Criminal Record Check Medical screenings (Physical, TB, and Drug test) It Would Be Great If You Had Bachelor’s Degree in Social Services, Public Health, Business, or related field BLS (Basic Life Support) must be obtained within seven days of hire Knowledge or the familiarity with the 302 involuntary process Experience in multi-services hospital environment with matrix reporting structures What We Offer Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care and dependent care) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All Employees (Pool, Part-time And Full-time) Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. #J-18808-Ljbffr Connections Health Solutions