High Level Email Support CSR

Parts Customer Service Representative (Robotics Aftermarket Parts)Location: Hoffman Estates, ILPay: $24-25/hrAre you a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems? Join a leading global automation and robotics organization supporting some of the world's most recognized manufacturers. This role serves as a key point of contact for customers purchasing aftermarket spare and replacement parts for industrial robotic systems.This is an excellent opportunity to build a long-term career with a growing organization known for internal advancement opportunities, strong benefits, and employee development.Communication EnvironmentThis is a high-volume customer service role requiring strong organizational and communication skills.Typical workload includes:Approximately 100 emails per dayApproximately 10 to 15 phone calls per dayHeavy use of email and chat communicationPhone calls take priority, though email is the primary communication channelPosition OverviewThe Parts Customer Service Representative is responsible for facilitating efficient communication between customers and the robotics customer service team regarding aftermarket parts purchases. This role supports customers by providing technical information, pricing, availability, delivery timelines, and order processing assistance.The majority of work is conducted through email, chat, and phone communication, with regular onsite attendance required at the Rochester Hills, Michigan location.ScheduleFirst 6 Months (Training Period)Monday through Friday8:00 AM to 5:00 PMAfter Training (Approx. 6 Months)Monday through Friday9:00 AM to 6:00 PMUp to 5 hours of overtime available and expected weeklyShift Bidding Opportunities (After 9 Months)Employees may bid for alternate schedules including:7:00 AM to 4:00 PM8:00 AM to 5:00 PMEmployees may also remain on the 9:00 AM to 6:00 PM schedule.Schedules are typically developed 3 to 4 months in advance, allowing employees to effectively plan personal commitments.On-Call RotationAfter approximately 9 months, employees will participate in a rotating remote on-call support schedule.What to Expect:Approximately 4 weeks per year on rotationRemote work during assigned on-call weeksMonday through Monday coverageTypical schedule: 7:00 AM to 4:00 PMAverage workload: 50 to 55 hours per week during on-call periodsIncludes paid on-call compensationDaily ResponsibilitiesCustomer Support & Order ManagementIdentify customer needs and product requirementsResearch and verify part numbersConfirm inventory availability and delivery schedulesPrepare and provide customer quotationsEnter and process customer ordersTrack orders through fulfillmentFollow up regarding deliveries and invoicesProcess returns, warranty claims, and customer creditsProvide order status updatesCustomer CommunicationDeliver professional, responsive customer serviceHandle inbound and outbound customer inquiriesRespond promptly to callback requestsCommunicate critical information clearly and accuratelyFollow established call center proceduresMaintain a positive and customer-focused approachCross-Functional CollaborationWork closely with Finance, Purchasing, Inventory Planning, Logistics, Sales, Service, Technical Support, Training, Inventory Control, Traffic, and Warehousing teamsGather technical information to help customers identify the correct replacement partsSupport teammates and provide backup coverage as neededQualificationsSuccessful candidates will have:Strong customer service experienceExcellent verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentExperience working with order processing and customer inquiriesAbility to interpret technical parts manuals and documentationStrong attention to detail and problem-solving skillsProficiency with Microsoft Office and business systemsExperience supporting industrial, manufacturing, automotive, technical, or parts-related customers is a plus.Why Join Us?Excellent career growth and internal advancement opportunitiesMany employees move into other departments and specialized rolesOutstanding benefits package available upon hireGenerous PTO offeringsFlexible scheduling opportunities as tenure increasesOpportunity to support major manufacturing and automotive customersStable, growing business with ongoing hiring due to expansion and internal promotionsAdditional RequirementsPre-employment 5-panel drug screening required7-year bg check requiredJob Type & LocationThis is a Contract to Hire position based out of Hoffman Estates, IL.Pay and BenefitsThe pay range for this position is $22.00 - $25.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Hoffman Estates,IL.Application DeadlineThis position is anticipated to close on Aug 21, 2026.About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Job SummaryJob number: JP-006212862Profession: Customer Service